Hold regular briefings and meetings with all head of departments
Ensure full compliance with operating controls, policies, procedures and service standards
Lead all key property issues including capital projects, customer service and refurbishment
Handling complaints, and oversee the service recovery procedures
Responsible for the preparation, presentation and subsequent achievement of the hotel's annual operating budget, marketing & sales plan and capital budget
Manage on-going profitability, ensuring revenue and guest satisfaction targets are met and exceeded
Ensure all decisions are made in the best interest
Deliver budget goals and set other short and long term strategic goals
Developing improvement actions, carry out costs savings
Closely monitor the reports on a daily basis and take decisions accordingly
Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate
Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services
Coordination with the head of departments for the execution of all activities and functions
Overseeing and managing all departments and working closely with department heads on a daily basis
Be accountable for the responsibilities of department heads and take ownership of all guest complaints
Lead in all aspects of business planning
Respond to audits to ensure continual improvement is achieved
Corporate client handling and take part in new client acquisition along with the sales team whenever required
Responsible for safeguarding the quality of operations both (internal & external audits)
Responsible for legalization, occupational health & safety act, fire regulations and other legal requirements

Hotel Manager

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