Implementation Manager (bilingual)

(united States)Remotemid

Implementation ManagerProject & Program Management

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Quick Summary

Key Responsibilities

Manage onboarding process for newly-signed CRIO clients Evaluate product / feature use,

Requirements Summary

BA/BS degree preferred 1 - 3 years experience in an implementation, professional services role (with software tech experience), or other clinical research experience Excellent writing, interpersonal,

Technical Tools

Implementation ManagerProject & Program Management

CRIO is a leading provider of eSource solutions for clinical research. Our platform streamlines clinical data collection and management, ensuring protocol compliance and reducing errors. By eliminating paper binders and automating workflows, we help clinical trial sites and sponsors save time and money, improve data quality, and enhance patient safety. Our digital-first, site-centric approach supports virtual, hybrid, and traditional study structures, making clinical trials more efficient and effective.

Responsibilities

~1 min read

→Manage onboarding process for newly-signed CRIO clients
→Evaluate product / feature use, and coordinate engagement through structured onboarding process
→Collaborate with cross-functional teams to optimize and iterate all aspects of the customer experience through implementation while focusing on pain points/use cases discovered in the sales process
→Schedule, host, and execute full onboarding projects and run ‘live’ (remote) trainings
→Learn, shadow, and expand product knowledge set through internal resources, Support engagement shadowing, and self-acquisition of industry knowledge.

Requirements

~1 min read

BA/BS degree preferred
1 - 3 years experience in an implementation, professional services role (with software tech experience), or other clinical research experience
Excellent writing, interpersonal, organizational and time management skills
Strong PC/Mac skills including proficiency with Office Suite/G Suite tools
Ability to work independently yet support team responsibilities and goals
High integrity and positive can-do attitude
Familiarity with Live Chat, Slack and project management tools (JIRA/Confluence)
Experience with Looker a plus
Prior work experience in, healthcare, SAAS, clinical research or academia
Bilingual (English/Spanish) language skills strongly preferred

Join us at CRIO and be part of a dynamic team dedicated to revolutionizing the clinical research industry. Apply today to embark on a rewarding career journey!

At CRIO, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.

Salary Range - $70,000 --- $78,000