Intake & Marketing Specialist

Are you ready to be the first smiling face and welcoming voice at a leading personal injury firm?

Do you thrive in dynamic settings where your organizational skills and client-focused mindset make a real impact?

Can you seamlessly transition from handling client calls to supporting creative marketing initiatives?

Are you eager to grow within a collaborative, family-oriented culture?

• Please do not reach out through our website's contact information (telephone, email, or web chat) or via direct messaging on any social media platform.

Tomeny | Best Injury Attorneys is a prominent personal injury law firm based in Baton Rouge, Louisiana. Established to provide compassionate and robust legal representation, the firm is renowned for its commitment to clients and community. Over the years, Tomeny | Best has earned a reputation for aggressive advocacy and delivering real results for accident victims.

The firm's practice areas encompass a wide range of personal injury scenarios, including automobile accidents, slip and fall incidents, and wrongful death claims. With a team of dedicated attorneys, Tomeny | Best navigates complex legal landscapes to secure fair compensation for clients, always prioritizing their health and recovery. Their personalized approach ensures that each client receives the attention and legal strategy they deserve, leading to numerous successful outcomes and satisfied clients.

The Intake & Marketing Specialist role at Tomeny | Best Injury Attorneys is designed to ensure unparalleled client satisfaction and operational efficiency. This position is critical in maintaining exceptional client interactions, leading the intake process, and supporting the firm's expanding marketing efforts. As a pivotal first point of contact, you will enable our clients to feel welcome and supported, reinforcing our mission to advocate for justice while simultaneously offering opportunities for growth into marketing responsibilities.

• →Phone Coverage: Answer and route all inbound calls to ensure no opportunity is missed.
• →Client Intake: Gather and record detailed information from new client inquiries, building trust and guiding conversations.
• →Overflow Coverage: Serve as additional support during peak call times to maintain seamless client service.
• →Mail Processing: Manage incoming mail, including scanning, naming, and routing documents accurately.
• →Administrative Support: Assist with data entry, CRM updates, and communication support as needed.
• →Marketing Support: Contribute to organic social media posting and assist with brand engagement initiatives.

• Outstanding Phone Presence: Friendly, warm, and professional demeanor to create a positive caller experience.
• Customer Service Skills: Excellent communication abilities to interact with potential and existing clients, medical providers, and referral sources.
• Reliability: Consistent and dependable with a strong commitment to answering phones and supporting operations.
• Tech Comfort: Proficient with learning new systems such as Filevine, Lead Docket, and RingCentral.
• Cultural Fit: Enjoys working in a collaborative and relationship-driven environment.
• Marketing Interest: A passion for social media and content creation is a plus but not required.

• Growth Opportunities: Potential for professional development into marketing and broader operational roles.
• Impactful Work: Play a crucial role in shaping client interactions and improving client satisfaction.
• Direct Collaboration: Work closely with firm leadership and attorneys to drive client engagement.
• Family-Oriented Culture: Engage in regular team activities and enjoy a supportive workplace environment.