German Customer Experience Advisor

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Customer SuccessCustomer Experience
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Quick Summary

Overview

About the Role Join an international airline project supporting customers with legal-related inquiries. This role requires clear communication, empathy, and precision when guiding users through policies and procedures.

Key Responsibilities

Assist customers in German and English with legal/claims-related questions. Review cases, verify documentation, and provide clear resolution steps. Maintain accurate records and use internal tools effectively.

Requirements Summary

Fluency in German + English. Strong analytical and communication skills. Ability to handle sensitive information with professionalism Experience in customer support or administrative/legal environments is a plus.

Technical Tools
customer-support

About the Role

~1 min read

Responsibilities

~1 min read
  • Assist customers in German and English with legal/claims-related questions.
  • Review cases, verify documentation, and provide clear resolution steps.
  • Maintain accurate records and use internal tools effectively.
  • Ensure compliance with company guidelines while offering excellent service.
  • Fluency in German + English.

  • Strong analytical and communication skills.

  • Ability to handle sensitive information with professionalism

  • Experience in customer support or administrative/legal environments is a plus.

What We Offer

~1 min read
Competitive salary plus performance bonuses
Meal allowance and health insurance
Relocation package
Professional training and career development opportunities

Location & Eligibility

Where is the job
Location terms not specified

Listing Details

First seen
May 5, 2026
Last seen
May 8, 2026

Posting Health

Days active
0
Repost count
0
Trust Level
47%
Scored at
May 6, 2026

Signal breakdown

freshnesssource trustcontent trustemployer trust
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cross-border-talents-77German Customer Experience Advisor