Collision Repair Estimator

Collision Repair Estimator
Location: Schaumburg, IL
Company: Collision Service Center

Customer Service & Communication

· Greet all customers in a warm, friendly, and professional manner

· Listen actively and respond empathetically to customer concerns or questions

· Guide customers through the collision repair process, clearly explaining procedures, timelines, and expectations

· Maintain consistent communication with customers throughout the repair, providing updates and managing expectations

· Build trust and rapport to enhance customer satisfaction and loyalty

· Accurately inspect and assess vehicle damage and prepare detailed repair estimates

· Ensure all customer and vehicle information is thoroughly documented and updated in the system

· Coordinate with insurance companies and adjusters to ensure compliance with company protocols and claim requirements

· Monitor the progress of repairs and keep all stakeholders informed

· Offer value-added services when appropriate and educate customers on benefits

· Maintain clear and accurate notes within the estimating and repair tracking systems

· Follow up on parts orders, repair timelines, and insurance authorizations

· Collaborate with the repair team to ensure timely and quality repairs

Join Our Team: If you are a customer-focused professional with estimating experience looking to work in a high-performing and supportive environment, apply today and help us continue to provide the exceptional service our customers have come to expect.

· Prior experience as a collision estimator or in a related automotive/insurance claims role is required

· Strong background in customer service within a collision repair environment preferred

· Proficiency with estimating software (CCC ONE, Audatex, or similar systems)

· Excellent communication, organizational, and interpersonal skills

· Ability to manage multiple tasks in a fast-paced environment

· Detail-oriented with a commitment to quality and accuracy

· Bilingual skills a plus