Housing Behavioral Case Manager

Under the general direction of the Director of Residential Life for University Housing Services (UHS), the Housing Behavioral Case Manager serves as point for University Housing Services response to students experiencing varying degrees of need and/or distress.  The incumbent is readily accessible and provides consultations for staff, students, and family members who are concerned about a distressed University Housing Services resident.  The Housing Behavioral Case Manager serves as a primary resource for managing reports of behavioral concerns in the residence halls and apartments as well as responding to inquiries and providing appropriate follow-up.  The position provides case management services to students with complex mental and physical health problems, cognitive disorders, and safety concerns that are reported to University Housing Services.  Housing Behavioral Case management services include, but are not limited to providing assessment, advocacy, resources and referrals as well as follow-up services for students that are experiencing significant physical, mental, psychological, and life management difficulties.  The Housing Behavioral Case Manager supports students experiencing issues functioning in the university system, those with current and emerging mental, psychological, or physical health issues, and students experiencing issues adjusting to academic and social life.  The Housing Behavioral Case Manager coordinates services and provides referrals to the appropriate resources on campus such as the Counseling and Psychological Services, Accessible Education Center, SJSU Cares, Guardian Scholars, Title IX and Student Conduct & Ethical Development.  The Housing Behavioral Case Manager works towards minimizing the impact of mental illness or emotional distress on the safety, academic, and personal pursuits of students through effective referral and follow through.

The Housing Behavioral Case Manager has significant responsibility for crisis management, administrative duties, communication within and outside the university, and other related activities with additional specific responsibility for managing behavioral cases, student advocacy, training and outreach.  The Housing Behavioral Case Manager works cooperatively with all UHS staff in support and implementation of the UHS and Residential Life Mission and Curriculum.  Duties include providing information and training for the University Housing Services student and professional staff; fielding calls, emails, and referrals regarding concerning behaviors; meeting with students, coordinating responses and services for individuals; undertaking research on national best practices; and may be required to participate on other committees dealing with campus safety.  The Housing Behavioral Case Manager works closely with key offices (Behavior Intervention Team, University Police, Counseling and Psychological Services, Student Conduct and Ethical Development, Title IX, Student Health Center, and Accessible Education Center, SJSU Cares and Guardian Scholars/Foster Youth Programs) to identify and intervene as needed with students whose behavior suggests the need for support services. 

University Housing is responsible for the development and management of a comprehensive program for approximately 5,000 residents living in on campus facilities.  The program includes the day-to-day operation of six residence halls housing 3,200 first year students and two apartment complexes housing 1,800 upper division students, graduate students, faculty, and staff.

• →Communicates with the Director for Residential Life, Assistant Directors for Residential Life and Conduct Coordinator to track and resolve issues.
• →Assists and supports Residential Life staff to manage behavioral concerns of individuals in personal crisis and/or other emergencies and coordinate appropriate follow up.
• →Assesses residents’ ability to live in a residential environment.
• →Triages individuals with behavioral concerns to facilitate and track referrals and follow up with individuals who do not attend appointments and/or are mandated to participate in treatment.
• →Coordinates with other campus colleagues to track, assess, and refer students as appropriate.  Engage with colleagues to seek resolutions for that individual’s health and wellbeing. 
• →Provides reports tracking resident concerns, related conduct issues, behavioral patterns, and resolutions.
• →Serves as a liaison for Housing residents, their families, and peers. Performs general student case management duties including, but not limited to managing student emergencies, performing staff/ administrative consultations, responding to parent and community inquiries.
• →Provides consultation for students with problems, questions and/or concerns.  Help facilitate responses and assistance for individuals in personal crises or other emergencies.
• →Represents Residential Life at university functions and events that require training, presentations, or orientation.  
• →Engages in outreach with students, faculty, staff and campus departments to build relationships with and increase understanding of campus resources.
• →Plans, organizes and implements ongoing training and development related to mental health, accommodation, and other issues throughout the year as determined by the leadership of University Housing and Student Affairs.
• →Responds as needed for crisis intervention, and consultation with the Residential Life Staff who are on call 24 hours a day.
• →Communicates horizontally and vertically in UHS regarding crisis situations and keeps others in area informed of developments affecting their functions.
• →Serves as a Campus Security Authority responsible for reporting incidents and behavior as directed by law.
• →Acts as a resource for Title IX concerns that involve residents of the community.
• →Identifies, gathers, and develops relevant sources of data and information.  Reviews and analyzes issues concerning policy, programs, and organization.
• →Prepares progress reports to inform supervisor of project status and deviation from goals.  Ensures completeness, accuracy and timeliness of all operational functions.
• →Intervenes and interfaces with students and parents when issues escalate
• →Identifies and determines the cause of problems; develops and presents recommendations for improvement of established processes and practices; initiates and implements plans to solve problems. 
• →Develops liaison relationship with other Student Affairs and University departments to coordinate efforts where appropriate.
• →Advises and counsels students on social, personal, cultural, academic and disciplinary issues.
• →Develops and sustains cooperative working relationships in a diverse environment.

• General knowledge of University Housing and Residential Life procedures and practices related to student services and programs
• General knowledge of the personal and social challenges typically encountered by college students.
• Demonstrated knowledge of theoretical concepts of student development.
• Demonstrated ability and commitment to establishing and maintaining cooperative working relationships within a diverse multicultural environment.
• Strong interpersonal and communication skills, and the ability to work effectively with a wide range of constituencies in a diverse community.
• Experience with crisis counseling and mental health interventions.
• Ability to advise and counsel students, faculty and staff, individually and in groups on complex student-related matters; ability to determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature.
• Ability to interpret and evaluate descriptions and explanations of problems brought forward by a student, student organizations, faculty, or staff and to analyze and define the problem, draw valid conclusions, and project consequences of various alternative courses of action.
• Demonstrated ability to perform complex tasks involving independent judgment, and ability to plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations.
• Ability to maintain confidentiality and appropriately handle sensitive communications with employees and external agencies.
• Demonstrated ability to lead individuals and projects in a team effort to accomplish institutional and divisional goals and objectives.
• Ability to plan, coordinate and initiate critical actions necessary to implement administrative or group decisions and recommendations.
• Ability to carry out a variety of professionally complex assignments without detailed instructions.
• Strong oral and written communication skills.  Must possess excellent customer service and public relations skills.
• Ability to plan, coordinate and initiate critical actions necessary to implement administrative or group decisions and/or recommendations.
• Ability to analyze and define complex organizational, policy or procedural problems.
• Ability to compose and appropriately format correspondence and reports; knowledge of English grammar, business writing, punctuation and spelling. 
• Demonstrated ability to be flexible to changes and frequent interruptions, and to manage multiple tasks at once.
• Demonstrated experience in operations and systems analysis, statistical and research methods, and ability to interpret and evaluate results to develop sound conclusions and recommend new or revised policies.
• Ability to understand, interpret, and apply policies and regulations in specific situations to analyze and solve organizational and operating problems related to student and residential community housing needs.
• Demonstrated ability to research topics and make recommendations to meet identified needs.
• Ability to take calls/referrals as required which may include evenings and weekends.
• Working knowledge of various software applications to include word processing, presentations, spreadsheets, and databases.

• Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate coursework in counseling techniques, interviewing and conflict resolution where such are job related.
• Four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems. A master’s degree in Counseling, Clinical Psychology, Social Work or a job related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling.

• Crisis Management experience with a college student population.
• Experience with presenting and educating a college student population around relevant topics such as Self Care Strategies, Life Transitions, or Emotional Regulation.
• Experience with case management, tracking and creating reports of support strategies and interventions for college student population.
• Experience in the delivery of case management services and/or counseling programs in a college or university setting.
• Experience building relationships with campus and/or community partners to build referral networks.

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu.

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu.

Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

• Resume
• Letter of Interest

All applicants must apply within the specified application period: June 11, 2026 through June 28, 2026. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

University Personnel
jobs@sjsu.edu
408-924-2252

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu.

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

San José State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotype, and veteran status. This policy applies to all San José State University students, faculty, and staff, as well as university programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Reasonable accommodation is made for applicants with disabilities who self-disclose. San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

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