Student Accounts Specialist (Accounting Technician II)

San Diego State University is seeking a customer-focused and detail-oriented Student Accounts Specialist to provide student account assistance, process financial transactions, and support interdepartmental coordination. This role ensures accurate account management, compliance with federal and institutional policies, and responsive service for students, parents, and campus stakeholders.

• →Customer Service & Account Support: Assist students, parents, and staff with inquiries related to payments, refunds, fee holds, and account access; explain policies and resolve billing issues.
• →Transaction Processing & Reconciliation: Handle student account transactions, including credit adjustments, refunds, and payment postings; reconcile data for daily deposits, checks, and online payments.
• →Data Reporting & Financial Aid Compliance: Run reports, process Title IV and NSLDS data, manage third-party payments, and assist with financial aid and reconciliation tasks.
• →Campus Coordination & Special Programs: Support events and programs involving the Bursar’s Office (e.g., orientation, study abroad); coordinate with campus departments and participate in policy committees.

• This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position.
• This position is designated non-exempt under FLSA and is eligible for overtime compensation.
• Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.
• This position is eligible for telecommuting up to 2 days per week, following a training period during which on-site presence is required.

San Diego State University is a dynamic and exciting organization, where every employee can make a difference through meaningful work that contributes to knowledge and provides rich opportunities for students. The Division of Business and Financial Affairs (BFA) is at the heart of some of the larger projects on campus in recent years, including the construction of Snapdragon Stadium, as well as the implementation of my.SDSU on campus. As part of BFA, the Department of Financial Operations is responsible for the financial and budgetary controls and procedures of the University and is directly responsible to the Vice President for Business and Financial Affairs. The Associate Vice President for Financial Operations has responsibility for Budget and Finance, Procure to Pay, Audit and Continuous Improvement, Shared Services, and the University Controller’s Office, which includes the University Bursar’s Office, Accounting Services, Financial Reporting, and Financial Systems Management and Analysis.

The University Controller is responsible for the maintenance of the University’s budgetary, receipt and disbursement (expenditure) general and subsidiary ledgers for all University Funds. Through the Accounting Services and Financial Reporting Departments, the University Controller oversees and coordinates the analysis, reconciliation and reporting of all financial transactions of the University, including cash receipt processing, student refunds, financial aid disbursements, billing/collections and reconciliations, and management of the diverse services provided by the SDSU ID Card as performed by the SDSUCard Office. The University Controller is responsible for internal and external reporting including Legal/Budgetary Basis, Financial Information Record Management System (FIRMS) and Generally Accepted Accounting Principles (GAAP). The University Controller reports directly to the Associate Vice President for Financial Operations.

The University Bursar’s Office is a customer service oriented group that interacts with students on a regular basis. The University Bursar is responsible for University cashiering operations, student billing and collections, the student direct deposit process, campus fee reporting and reconciliation and check printing. Collections and a portion of the fiscal recordkeeping for various loan programs also fall under the responsibility of the University Bursar’s office. The University Bursar is also the liaison with the Student Financial Center and the Financial Aid Office, which all work together to ensure our students’ financial transactions are properly processed.

For more information regarding the University Bursar’s Office, click here.

• Customer service experience.
• Thorough knowledge of financial record-keeping, mathematical and general office methods, procedures, and practices.
• Ability to apply accounting procedures and practices to the analysis of basic accounting problems.
• Ability to analyze and interpret accounting data.
• Ability to apply problem solving techniques in finding solutions to basic accounting problems.
• Ability to provide accurate information and explain University policies and procedures to Students, Staff and Parents.
• Ability to work closely and cooperatively with various campus departments.
• Experience in a university student account or cashiering environment preferred.
• Experience using enterprise computer systems.

At SDSU, our diversity gives us power and benefits every single member of our community.  Consistent with California law and federal civil rights laws, SDSU provides equal opportunity for all in education and employment.  We encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. We strongly preserve the right to free expression and encourage difficult conversations that help lead to improved individual and community learning and cohesion.

Principles of Community

At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs, and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. 

SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. 

All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, San Diego State University (SDSU) provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. SDSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices. 

SDSU is a diverse community of individuals who represent many perspectives, beliefs and identities, committed to fostering an inclusive, respectful, and intellectually vibrant environment. We cultivate a culture of open dialogue, mutual respect, and belonging to support educational excellence and student success. Through academic programs, student organizations and activities, faculty initiatives, and community partnerships, we encourage meaningful engagement with diverse perspectives. As a higher education institution, we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development, faculty and staff training, student mentorship, and comprehensive support programs. At SDSU, excellence is built on merit, talent, diversity, accessibility, and equal opportunity for all.

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