Junior Technical Support Specialist Warsaw, Hybrid / Shift Work · Full-time

• →Respond to customer requests and help solve issues related to our software and hardware products via ticketing system, email, online meetings, and phone calls.
• →Analyze customer issues, ask the right questions, and support troubleshooting step by step.
• →Resolve basic support cases independently or escalate more complex issues to a higher support level.
• →Track customer issues from first contact to resolution and ensure timely follow-up.
• →Onboard customers and guide them through using our products.
• →Create and update documentation related to products, support cases, internal processes, and knowledge base materials.
• →Learn and use basic Linux terminal commands and remote access tools such as SSH and VPN.
• →Work with internal teams, including engineering, product, and project teams.
• →Work in a shift-based support model, including occasional work outside standard office hours when required.

• Ticketing and support: Jira Service Management.
• Collaboration: Microsoft Teams, Confluence, SharePoint.
• Technical tools: Linux terminal basics, SSH, VPN.
• Hardware environment: company laptop and various in-house IoT devices and hardware products.

We are looking for someone with a strong interest in technology and a willingness to keep learning. First technical knowledge or initial hands-on experience will be a strong advantage — especially in areas such as IT support, hardware, Linux, networking, electronics, IoT, or customer service.

You may be a good fit if you have:

• Strong interest in technology, software, hardware, IoT, or IT systems.
• First technical knowledge or initial hands-on experience in IT support, hardware, Linux, networking, electronics, IoT, or customer-facing work.
• Openness to learning and using Linux terminal basics.
• Good analytical thinking and a problem-solving mindset.
• Proficiency in English, both written and spoken — you should be able to communicate with the team and international customers.
• Good communication skills and patience when working with customers.
• Responsibility, reliability, and ability to follow support processes.
• Readiness to work in a shift-based support model.
• Ability to quickly learn new tools and technical concepts.

• Technical education, courses, bootcamps, first work experience, or personal tech projects.
• Basic knowledge of Linux, SSH, VPN, Python, networking, hardware, electronics, or IoT.
• First experience in customer support, IT support, helpdesk, technical support, or service desk.
• Knowledge of Polish.
• Experience with Jira, Confluence, or any ticketing system.
• Interest in 5G, IoT, Edge Computing, telecommunications, or industrial technology.

• Full-time role.
• Hybrid work model based in Warsaw.
• Shift-based work model.
• Start date: available immediately.
• Employment contract, contract of mandate, depending on the candidate and agreed terms.
• Compensation: 6,000–7,000 PLN gross/month, depending on the cooperation model, availability, and experience.

This is an in-house position. You will work directly for CTHINGS.CO, supporting our own customers and our own products.

You will learn how a real technology company operates from the inside, work with engineers and product teams, and gain practical experience with IT support, software, hardware, IoT devices, documentation, and customer communication.

This role can be a strong starting point for someone who wants to grow in IT support, technical support, product, QA, engineering, or project delivery.

If you are motivated, curious, responsible, and ready to learn — we would like to hear from you.