Customer Service Representative

Caradoc Townsend Mutual Insurance Company (CTM) is looking for a dynamic, career-minded individual with a passion for helping people.

The CTM Customer Service Representative is a vital part of our Agency Team, responsible for managing workflows and providing professional service support while working alongside experienced Agents.

Our CSR Team works as a unit and thrives on teamwork, supporting their Agent partners as well as each other.  This role also provides an opportunity to build working relationships with the Underwriting Team and learn multiple lines of insurance.

What you will do:

• Respond to customer enquiries including policy changes, coverage explanations & recommendations
• Complete Personal Lines renewal reviews including generating ITVs
• Manage Expiry Lists to ensure all renewal policies are issued
• Process and prepare Commercial and Farm Renewal Packages for assigned Agents
• Collaborate with Agents regularly, sharing information to further enhance the customer experience
• Generate proofs of insurance including Certificates of Insurance, Liability Slips and Binders
• Support best practices through clear and concise documentation and by following team workflows & processes
• Update claims closing notices in the agency management system
• Support our Corporate Services Administration Team when needed
• Champion a culture of kindness, diversity, and respect by living the CTM Values

What you will need:

• Minimum 1 year of insurance experience
• OTL General Agent License or Registered Insurance Broker of Ontario License (RIBO) to be changed to OTL
• Valid Ontario Driver’s License
• College Diploma in a business subject
• Customer Service experience with a passion to provide prompt and professional service
• Strong communication and time management skills with a detail-oriented mindset
• Familiarity with Applied Epic would be an asset
  
• Ability to work with a team and independently

What we offer:

We are an equal opportunity employer offering:

• A flexible hybrid work environment
• A rewarding career and comprehensive compensation & benefits package
• Training, education, and career advancement opportunities
• A work environment that is fun and friendly and supports a healthy work-life balance

If this sounds like you, please submit your application to us for consideration.

ACCESSIBILITY STATEMENT (AODA IN ONTARIO)

Caradoc Townsend Mutual Insurance Company is committed to providing a barrier-free work environment in concert with the provincial guidelines for accessibility (Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Ontario Only). As such, Caradoc Townsend Mutual Insurance Company will make accommodations available to applicants with disabilities upon request during the recruitment process.

HUMAN RIGHTS STATEMENT

Caradoc Townsend Mutual Insurance Company strives to ensure that its employment practices are free from direct and indirect discrimination and is committed to upholding the human rights of those participating in the hiring process. In pursuit of this commitment, Caradoc Townsend Mutual Insurance Company will not condone or tolerate any acts of discrimination or harassment under any of the grounds protected under human rights legislation. This commitment extends to the hiring process and throughout the course of employment.