2026 Opportunities - Account Manager, EMEA

Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive.

We help teams send smarter, more relevant messages using real-time behavioral data.

We’re building relationships with experienced Account Managers in EMEA who are excited about owning customer growth, driving renewals, and building long-term partnerships.

As an Account Manager at Customer.io, you’ll manage a portfolio of customers, serve as a trusted advisor, and identify opportunities to expand value over time. You’ll partner closely with Customer Success, Sales, Support, and Billing to ensure customers have a thoughtful, consistent experience throughout their lifecycle.

We anticipate opening additional Account Manager roles over the coming months as our business continues to grow. At this stage, we’re proactively meeting experienced candidates and running initial recruiter and hiring manager conversations to assess alignment.

As roles formally open, we’ll move qualified candidates forward and communicate clearly about timing and next steps.

• Customer empathy: You care deeply about customer outcomes and build trust through consistency and follow-through.

• Clarity: You communicate expectations early and don’t leave customers or teammates guessing.

• Ownership: You take responsibility for your accounts and follow things through to resolution.

• Collaboration: You partner naturally across Sales, Customer Success, and Support to deliver a seamless experience.

• Curiosity: You’re motivated to learn—about customers, our product, and how to continuously improve.

• Serve as the primary point of contact for a portfolio of customers, building strong, long-term relationships

• Own renewals and retention strategy within your book of business

• Identify expansion, upsell, and cross-sell opportunities and partner with Sales to execute where appropriate

• Monitor account health and key performance indicators, proactively identifying risks and opportunities

• Develop and execute account plans aligned to customer goals and business outcomes

• Coordinate with internal teams—including Customer Success, Support, Product, and Billing—to resolve questions and drive value

• Maintain accurate account data and activity within CRM tools

• Stay informed on Customer.io product updates and industry trends to better advise customers

• 3+ years of experience in account management, sales, or a related role within a SaaS or technology environment

• Experience managing renewals, retention, and revenue growth across an account portfolio

• Comfort owning account strategy and identifying revenue opportunities independently

• Strong relationship-building and communication skills, both written and verbal

• Results-oriented mindset with a track record of meeting or exceeding targets

• Comfort working in CRM systems and managing pipeline and account data accurately

• Located in the United Kingdom or Ireland

• Build trusted relationships that drive long-term retention and growth

• Proactively surface risks and act early to protect renewals

• Balance revenue goals with customer outcomes

• Communicate clearly across internal teams and external stakeholders

No gotchas, no trick questions — just a clear, human process designed to help both of us make an informed decision.

• 30-minute video call with Recruiter

• 45-minute video call with Hiring Manager

• Take-home assignment

• Assignment review call with the hiring team

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to increasing inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-aware hiring practices, and expand our global impact.

Zoom is the only video conference platform we use. Virtual interviews will be conducted via video, and offers will always be extended in writing on official Customer.io letterhead. If you have any questions, please contact jobs@customer.io.

We believe in empathy, transparency, responsibility, and yes, a little awkwardness. If you’re excited about helping customers grow while driving meaningful revenue impact, we’d love to hear from you.