O2C Team Leader - Billing UK

We are a dynamic and forward-thinking customs services provider, committed to delivering exceptional customs solutions to our clients. With a strong focus on operational excellence, we are looking to strengthen our finance team by hiring a meticulous and proactive O2C Team Leader - Billing to support our UK operations.

As an O2C Team Leader - Billing you will be responsible for leading the Billing team within the Order-to-Cash (O2C) process. The role focuses on ensuring accurate, timely, and compliant invoice processing, driving process improvements, and maintaining high customer satisfaction. The Team Leader also supports team development, operational excellence, and stakeholder management.

• Lead, coach, and develop a team of Billing Specialists

• Set clear objectives, monitor performance, and conduct regular performance reviews

• Ensure high team engagement and retention

• Support onboarding and training of new employees

• Oversee end-to-end billing processes (invoice creation, validation, and delivery)

• Ensure invoices are issued accurately and on time, in line with SLAs and contractual terms

• Monitor workload distribution and optimize team efficiency

• Resolve complex billing issues and escalations

• Identify and implement process improvement initiatives (automation, standardization)

• Ensure compliance with internal controls, SOX requirements, and audit standards

• Monitor KPIs and drive continuous improvement actions

• Participate in or lead transformation projects within O2C

• Collaborate with internal teams (Sales, Customer Service, Finance, IT)

• Act as a key point of contact for billing-related queries and escalations

• Maintain strong relationships with key customers and business partners

• Track and report KPIs such as billing accuracy, timeliness, productivity

• Provide regular updates to management on team performance and risks

• Analyze data to identify trends and improvement opportunities

• A dynamic and international work environment

• A permanent position with growth potential

• Attractive fringe benefits, including a pension plan

• Hybrid working model and flexible working hours

• Learning & development opportunities

If you are passionate about finance and eager to contribute to a growing organization, we encourage you to apply for this exciting opportunity