Civil Aviation and Immigration Security System (CAISS) Trainer

We are seeking a dynamic and empathetic CAISS (Civil Aviation and Immigration Security System) Trainer to lead instructional sessions for adult learners across varying levels of technical proficiency. The trainer will deliver hands-on, scenario-based training on border control systems, ensuring users gain confidence and competence in system navigation, data entry, case processing, and reporting functions. This role is pivotal in supporting digital transformation and operational excellence within immigration services. Responsibilities · Design and deliver engaging training programs on border control system (e.g., border control, visa processing, biometric enrollment) · Facilitate workshops for adult learners, including law enforcement officers, administrative staff, and technical personnel · Customize training materials to suit learners with and without IT backgrounds · Conduct needs assessments and adapt content for different learning styles (visual, auditory, kinesthetic) · Provide post-training support, including refresher sessions, job aids, and helpdesk coordination · Collaborate with system developers and operational teams to stay current on system updates and workflows · Evaluate training effectiveness through feedback, assessments, and performance metrics Maintain training records and contribute to continuous improvement initiatives Requirements Knowledge and Experience Bachelor's degree in IT, Education, or related field. 3+ years in IT training, preferably in immigration or the public sector Proven ability to train adults with mixed technical backgrounds Familiarity with immigration systems, databases, and user interfaces Strong verbal and written communication in English and Swahili Experience with curriculum development and digital training tools Knowledge of international immigration protocols and data privacy standards Experience with Microsoft SQL Server, biometric systems, or case management platforms Certification in adult education, instructional design, or IT training (e.g., CompTIA CTT+).