Employee Assistance Program Clinical Counselor (Shift: Sat-Wed 4:00 PM-12:30 AM EST)

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Aetna Mental Well-being is reimagining how mental health is delivered with a unified, tech-enabled approach for our best-in-class Employee Assistance Program (EAP), Resources for Living. The [insert name of role] plays a vital role in Aetna Mental Wellbeing’s commitment to delivering timely, high-quality mental health care. This position transforms access to mental health support by providing members with an immediate, 24/7 connection via video, live chat, or phone. We are seeking candidates who share our passion for delivering industry-leading mental health services to people nationwide.

• →Deliver on-demand single session consultations, clinical assessments, triage, and informational services. 

• →Leverage advanced technology platforms to enhance customer experience, ensuring optimal outcomes by connecting members to the right solutions at the right time to meet their needs. 

• →Support members in their preferred communication modality, whether via phone, video, or chat, for personalized and effective care. 

• Valid, unrestricted independent professional behavioral health clinical license (e.g., LPC, LMFT, LCSW, LMHC, LCMHC, LICSW or Clinical Psychologist) in the state where the candidate will work 

• 1+ years of crisis intervention experience 

• Strong written and verbal communication skills, excellent multitasking abilities, and proficiency in using various technology platforms and tools.   

• Call center work experience. 

• Experience in delivering services via multiple platforms (chat, video, phone). 

• Strong rapport-building skills. 

• Experience facilitating positive behavior changes. 

• 1+ years of EAP, Behavioral Health, or Social Services experience. 

• Experience working with diverse populations. 

• Familiarity with brief therapy models (Single Session Consultation is very helpful) and Motivational Interviewing. 

• Master’s degree in a behavioral health or counseling field. 

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.