Guest Relations Host

Job Title

Guest Relations Host

The VIP Reception Ambassador is responsible for providing frontline interaction with clients. Through warm and friendly communication, the ambassador ensures that all VIP guests enjoy a pleasant service experience, thereby enhancing the strong brand image and core values of Standard Chartered International Commercial Bank.

Job Description

Primary Responsibilities

• Warmly welcome visiting VIP guests, politely answer phone calls, and provide necessaryinformation and timely assistance.
• Assist with booking meeting rooms, preparing meeting room equipment, andreplenishing related supplies.
• Conduct regular patrols and thorough inspections of the workplace and reportmaintenance needs to ensure a high‑quality and comfortable reception environment.
• Maintain and organize the refreshment area daily, replenishing food and beverage itemsas needed.
• Manage office stationery and pantry supplies, including procurement and inventorycontrol, ensuring consistency between inventory levels and the inventory list.
• Manage vendor access and record vendor entries and exits.
• Assist with other client‑assigned tasks to ensure smooth completion of relatedoperations.
• Support head office operations by serving as an effective communication bridgebetween the client and VIP guests.

 

Key Skills and Competencies

• Communication Skills – Strong interpersonal communication skills; good listening andability to understand others’ needs.
• Emotional Intelligence – Demonstrates excellent emotional control and empathy; able tohandle differing opinions effectively.
• Organizational Skills – Detail‑oriented with strong organizational and administrativecapabilities.
• Proactiveness – Maintains a positive attitude and can take action even with limitedinformation.
• Professionalism – Demonstrates integrity, responsibility, and strong work ethics.
• Professional Image – Maintains a professional and well‑presented appearance anddemeanor.
• Stress Tolerance – Able to work under high‑pressure environments.
• Technical Proficiency – Proficient in Microsoft Office Suite.

 

Experience and Educational Requirements

• At least 2 years of relevant work experience or a university degree.
• Experience in food & beverage, hospitality, or the airline industry involving face‑to‑face customer interaction is preferred.
• Strong verbal and written communication skills.
• Strong organizational abilities and attention to detail.
• Familiarity with office software, including Outlook, Word, and Excel.

 

Physical Requirements

Ability to sit or stand for extended periods and frequently operate office equipment and food‑service equipment.

 

 

 

INCO: “Cushman & Wakefield”