Cyara2mo ago

Customer Success Manager

India·HyderabadHybridmid

Customer Success ManagerCustomer SuccessCustomer

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Quick Summary

Overview

Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to…

Technical Tools

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As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.

As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.

Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.

We are seeking an exceptional Customer Success Manager to join our team. This individual will play a critical role in building and maintaining strong relationships with our enterprise customers, ensuring they maximize the value of our solutions. If you're passionate about delivering exceptional customer experiences and are eager to contribute to a dynamic, growing team, we'd love to hear from you.

Own customer outcomes and ensure each customer receives value from Cyara’s solutions throughout their lifecycle

Understand the value of Cyara to the customer and be able to articulate that through measurable ROI back to key stakeholders and executives

Act as a program manager throughout the entire customer journey including professional services engagements

Understand the customer pain points and strategic objectives and how they can be solved with Cyara’s technology

Build adoption and value plans with customers to set a long-term vision for success and growth

Deliver insights based on customer and industry usage to identify areas for improvement, optimization and expansion

Act as an escalation point when things are not going to plan

Organize and host regular client check-in meetings, onsite visits and Executive Business Reviews

Coordinate and manage client special requests & projects

Identify new opportunities within our existing customer base and grow revenue opportunities; Cross-sell & Upsell

Travel may be required from time to time

Consistently delivers excellent customer experience: 4+ years of experience in a Customer Success Role

Strategic mindsight with experience managing large, multinational accounts

Can have strategic conversations with and confident presenting to senior customer executives

Able to act as a quarterback to leverage internal resources to deliver customer outcomes

Demonstrated background in developing and managing commercial relationships

Proven track record of meeting and exceeding targets

Strong technical acumen to add value to customer discussions and translate product strengths into business value

Strong program management skills

Strong analytical skills/ ability to identify patterns and spot trends

Previous experience working in a SaaS environment, or telecoms would be a distinct advantage

Knowledge of testing, the software development lifecycle desirable

Bachelor's degree in a related discipline is desirable

Organized

Process-driven

Shows initiative

Customer Focused

Articulate and confident

A communicator

A problem solver

Why you should join us: 

Looking for a place where your ideas matter, your growth is accelerated, and your work creates real impact? Welcome to Cyara.

We're building the assurance layer that gives enterprises the confidence to deploy agentic AI at scale with a global team that values curiosity, collaboration, and continuous learning. Whether you're launching new ideas, solving complex problems, or learning from talented colleagues across the world, you'll be surrounded by people who challenge and support you to do your best work.

At Cyara, inclusivity isn't a buzzword, it's part of who we are. We foster a culture where everyone feels seen, heard, and empowered to contribute. Pair that with competitive pay, comprehensive benefits, flexible work options, recognition programs, and a strong focus on employee well-being, and you've got a workplace designed for both success and fulfilment.

Big opportunities. Real impact. Amazing people. That's the Cyara experience.

Cyara’s Diversity, Equity, Inclusive and Belonging Statement: 

At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success. 

Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone, we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive. 

Agencies: Thanks, but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.

Location & Eligibility

Where is the job

Hyderabad, India

Hybrid — some on-site time required

Who can apply

Listed under

Worldwide

Listing Details

Posted: March 18, 2026
First seen: March 26, 2026
Last seen: June 10, 2026

Posting Health

Days active: 75
Repost count: 0
Trust Level: 32%
Scored at: June 10, 2026

Signal breakdown

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Apply for this position

Cyara

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Cyara is an AI-powered CX Transformation Platform provider that helps enterprises deliver flawless customer interactions across various channels through automated testing and monitoring.

Employees

350

Founded

2006

Domain

Jobs

External application · ~5 min on Cyara's site

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