Customer Success Specialist

Poland·Warsawmid

Customer SuccessCustomer Success Specialist

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Quick Summary

Overview

Cyclomedia is a technology company specializing in the acquisition, analysis, and delivery of spatial data, as well as the implementation of GIS systems, street-level solutions, and tools for infrastructure and urban space management.

Technical Tools

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Cyclomedia is a technology company specializing in the acquisition, analysis, and delivery of spatial data, as well as the implementation of GIS systems, street-level solutions, and tools for infrastructure and urban space management. The company delivers projects for local governments, public administration, and commercial clients in Poland and across Europe.

Join Cyclomedia as a Customer Success Specialist!
You will work with public sector and local government clients, ensuring that our GIS and smart city solutions deliver real value.

Responsibilities

~1 min read

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Actively work with existing clients after contract signing to maximize adoption of implemented GIS solutions, street-level data, and infrastructure/urban management systems
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Guide clients through the practical and operational use of systems so that solutions are genuinely used in daily work—not just formally implemented
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Analyze how clients use the systems and identify untapped potential in functionalities, data, and modules
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Proactively recommend and sell additional solutions, modules, data, and services (upsell / cross-sell) based on real client needs and workflows
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Independently manage sales activities focused on growing existing accounts and collaborate with Account Managers on larger or more complex deals
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Prepare and present proposals for expanding cooperation, further implementation stages, and new system applications
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Build long-term relationships as a trusted advisor, combining GIS knowledge, system expertise, and understanding of client-side processes
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Conduct working meetings, presentations, and training sessions (online and onsite) demonstrating how Cyclomedia solutions support specific operational and decision-making processes
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Monitor solution adoption levels, identify risks of underutilization, and take corrective actions
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Collaborate with the Service Desk, technical teams, and GIS teams to resolve issues affecting adoption and customer satisfaction
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Report system usage, sales activities, and client growth potential in the CRM system
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Work closely with sales, technical, operational, and international Cyclomedia group teams