Payments Operations Analyst I

About Us:
DailyPay is transforming the way people get paid. As a worktech company and the industry’s leading on demand pay solution, DailyPay uses an award-winning technology platform to help America’s top employers build stronger relationships with their employees. This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job while supporting their financial well-being outside of the workplace.
DailyPay is headquartered in New York City, with operations throughout the United States as well as in Belfast. For more information, visit DailyPay's Press Center.

As a Payment Operations Analyst, you will execute on high-volume, data-rich processes as a member of our Core Payments Operations team. We are seeking an analytical, collaborative, and detail-oriented self-starter to join our growing Core Payments team. You will work cross-functionally with ops-loss operations, client success and support, customer solutions, and all other internal departments to ensure payments are processed successfully and issues resolved timely. 

If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.

• Process high-volume payment files and perform complex user account reconciliations with a high degree of accuracy and attention to detail

• Consume and analyze data from multiple internal and external sources to troubleshoot and resolve payment processing issues.

• Work cross-functionally with internal teams to ensure payment processing.

• Identify, investigate, and resolve payment and product issues by utilizing the available systems and tools. Escalate to appropriate stakeholders as needed.

• Investigate unique user use cases to identify friction points, providing data-backed recommendations for iteration on existing operational workflows.

• Contribute to departmental efficiency by identifying and suggesting improvements to standard operating procedures (SOPs).

• Work on ad hoc projects/operational tasks for the payments team as needed.

• Adhere to departmental standards for accuracy, efficiency and SLAs

• Bachelor’s degree with 1+ Years of experience in Payments, Financial Operations, or Banking

• Ability to take initiative and be a proactive problem solver

• Strong Excel, project management and analytical skills with a high level of attention to detail

• Ability to adapt and thrive in a fast-paced team environment

• Clear and concise communication skills, with the ability to translate technical payment issues for non-technical internal stakeholders

• Flexibility to work outside of normal business hours may be required