Operations Manager

Operations Manager

Position Summary

The Operations Manager is responsible for the planning, coordination, and execution of all operational activities at Harbour Door Services, including installation, service, scheduling, purchasing, and health & safety. Reporting to the Branch Manager, this role ensures that all work is completed safely, efficiently, and to a high standard of quality, while supporting the successful delivery of projects and service commitments. The Operations Manager plays a critical role in translating sales into execution, ensuring a consistent and high-quality customer experience. The Operations Manager is responsible for ensuring that all work is executed safely, efficiently, and to a high standard, supporting the overall success and reputation of Harbour Door Services.

Responsibilities

Operations Leadership & Execution

• Lead all operational activities including installation, service and maintenance, and project execution
• Ensure work is completed safely, efficiently, and in accordance with company standards

Scheduling & Resource Management

• Oversee scheduling of installation and service work
• Allocate labour, equipment, and resources to meet project timelines and customer expectations
• Monitor workflow and adjust priorities as required

Project & Service Delivery

• Ensure smooth execution of projects from handoff through completion
• Work closely with Sales and Estimating to ensure clarity of scope and requirements
• Monitor project progress, quality, and timelines
• Resolve operational issues and escalate where required

Team Leadership & Development

• Lead and manage operational team members including Project Manager, Sales & Service Coordinators, Installers/Technicians, and Warehouse Coordinator
• Provide coaching, direction, and performance management
• Support training and development of technical staff

Purchasing & Inventory Coordination

• Oversee purchasing of materials, equipment, and supplies
• Ensure materials are available to support scheduled work
• Work with suppliers to manage lead times and costs

Health, Safety & Compliance

• Lead and enforce health and safety practices across all operations
• Ensure compliance with applicable regulations and company policies
• Promote a strong safety culture across the team

Quality & Customer Experience

• Ensure high standards of workmanship and quality control
• Address and resolve service issues and customer concerns
• Support a positive customer experience through effective execution

Cross-Functional Coordination

• Work closely with the Branch Manager and Sales team to align sales commitments with operational capacity
• Provide input on scheduling, feasibility, and execution planning

Qualifications & Experience

• 5–10 years of experience in construction, service, or installation-based operations
• Experience managing teams in a field or shop environment
• Strong understanding of scheduling, project coordination, and service delivery
• Experience in overhead doors, construction, or related trades is an asset
• Knowledge of health and safety practices and requirements

Key Competencies

• Operational leadership and execution
• Planning and organization
• Team leadership and development
• Problem-solving and decision-making
• Quality and customer focus
• Safety leadership

Working Conditions

• Based in Victoria, BC
• Combination of office, shop, and field-based work
• Regular interaction with crews, customers, and suppliers