Marketing Ops & Social Media Manager

• Own the marketing content calendar end-to-end, maintained at least 4 weeks ahead across all channels — the single source of truth for what ships when.

• Run the delivery motion for launches and announcements: every brand moment gets a plan, owners, dates, and assets tracked to publish. Nothing ships late or ad hoc.

• Get approvals across the team and leadership, flagging bottlenecks within 1 business day.

• Queue and publish all approved content on schedule across LinkedIn, YouTube, Instagram, TikTok, and X.

• Own X as a channel: repurpose LinkedIn and newsletter content the same week it publishes, adapted to the platform rather than copy-pasted.

• QA everything before it goes live: copy, assets, links, tagging, formatting.

• Keep our scheduling tools, asset libraries, and content archives organized and current.

• Own community engagement across Darkroom's social channels, responding to comments, DMs, and mentions in a voice that reflects our brand.

• Monitor social sentiment and surface relevant conversations, trends, or opportunities to the broader team.

• Track community health and report on what is generating real conversation versus noise.

• Maintain the creator CRM and keep it current weekly — our creator partnership program is run by the VP of Marketing, and you keep its logistics tight.

• Deploy the biweekly email newsletter: build the send in the ESP, QA, schedule, ship, and report performance. Content comes from the VP of Marketing; deployment is yours.

• Own email list management: hygiene, segmentation, imports, compliance, and growth tracking.

• Support podcast production: guest scheduling, recording logistics, and publish coordination for the monthly episode and its clips.

• Deploy PR moments: when Darkroom lands press (trade features, announcements, awards), you run the distribution plan across channels, coordinate timing and assets, and track coverage.

• 2 to 4 years in marketing operations, social media management, or marketing project management, ideally at an agency or fast-moving brand where you owned a calendar with real volume.

• Genuine fluency across social platforms. You understand how a brand should show up on LinkedIn versus Instagram versus X versus TikTok, and you can act on that without being briefed.

• Proven project management chops: you have run multi-stakeholder content or campaign calendars, chased approvals from busy executives, and shipped launches with hard dates.

• Strong writing instincts. You can answer a DM, adapt a LinkedIn post for X, and flag weak copy in QA — all in the brand's voice.

• Deep comfort with Notion (our operating layer) and modern scheduling tools.

• AI-native. Our team works alongside AI for analytics, reporting, and drafting — you should be excited to build workflows with it, not threatened by it.

• Highly organized with a self-starter mindset. You manage your own workload, surface problems early, and do not need to be told what to do next.

• Calm under volume. Launch weeks get loud; you keep the machine running anyway.

• Experience in ecommerce, DTC, or performance marketing environments.

• You have hands-on ESP experience (Klaviyo, HubSpot, beehiiv, Substack) and can build and deploy an email end-to-end.

• You have supported podcast or video production logistics: guests, scheduling, recording, publishing.

• You have built or grown a social presence yourself, for a brand, a project, or your own account.

• You have worked with creators or influencer programs on the operations side.

• You are familiar with Figma.

Darkroom is not a typical agency. We are looking for A players who want to build something great. We move fast, think deeply, and expect every team member to bring insight and rigor to everything they touch. We hold a high bar for performance, creativity, and ownership — but we also support each other relentlessly. No egos, no red tape — just world-class talent building something remarkable.

We believe in autonomy with accountability, truth over comfort, and outcomes over optics.

Darkroom is an equal opportunity workplace—we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.