Senior Business Systems Analyst

Business Systems drives efficiency across Datadog through business process analysis, systems automation and integrations, AI agent and MCP development, and vendor/software review. The team is increasingly embedded in cross-functional initiatives across People, Finance, GTM, Legal, Recruiting, and Technical Solutions — translating ambiguous business problems into scoped, buildable solutions and owning delivery end-to-end.

This is not a generalist BSA role. Each Senior BSA will own a cluster of business functions end-to-end, acting as an internal product manager for their domain rather than processing inbound requests reactively. There are two openings, each covering a different domain:

As the role evolves alongside AI, Senior BSAs leverage agentic tools for data aggregation and context gathering while remaining the critical human-in-the-loop layer — owning business context and product outlook, validating use cases, managing stakeholder relationships, and making the judgment calls agents can't.

At Datadog, we place value in our office culture - the relationships that it builds, the creativity it brings to the table, and the collaboration of being together. We operate as a hybrid workplace to ensure our employees can create a work-life harmony that best fits them.

• →Discovery and scoping: Translate ambiguous asks from business stakeholders into well-defined requirements that Business Systems Engineers can build against. Many stakeholders don't know what they want or the cross-functional impact of what they're asking for — you surface both before engineering begins.
• →Cross-functional visibility: Identify dependencies, downstream impacts, and integration considerations that requesting teams miss.
• →Proactive opportunity identification: Develop deep domain knowledge to identify automation and AI opportunities before they become inbound requests, shifting the team from reactive intake to strategic partnership.
• →Stakeholder relationship ownership: Serve as the primary point of contact for your domain, reducing ad hoc consultations that currently land on the team lead and senior ICs.
• →Systems and governance: Review system configuration, data integrity, and vendor fit within your domain and make recommendations to stakeholders and BSEs; maintain clear documentation (process diagrams, system flows, user guides); ensure compliance with security and privacy standards (e.g., GDPR, SOX).

• Prior experience as a Business Systems Analyst or in a similar role, ideally within a high-tech or SaaS environment
• Experience owning a business domain end-to-end; comfortable operating like an internal product manager
• Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical stakeholders and manage relationships with senior leadership
• Proven track record using AI/agentic tools for data aggregation and context-gathering, while knowing where human judgment is still required
• Demonstrable experience turning business processes into agentic or automated workflows in a prior role
• Experience in managing projects, particularly those involving multiple stakeholders and complex integrations
• Familiarity with security, privacy, and compliance standards (e.g., SOX, GDPR, SOC, ISO)
• 4+ years as a business system administrator (e.g., NetSuite, Salesforce, Workday, Zendesk) or a business systems analyst leading complex, cross-functional projects or a similar role
• 4+ years managing multiple projects simultaneously and formulating business design documents
• You are comfortable with deciphering technical documentation (e.g., API documentation) and translating business to technical requirements
• By domain:
  • People, Recruiting, Legal domain: exposure to HRIS/ATS/contract lifecycle systems (e.g., Workday, Greenhouse) and the cross-functional dependencies between them
  • Finance, GTM, Procurement, Technical Solutions domain: exposure to financial systems, deal desk, or procurement/vendor management tooling (e.g., NetSuite, Salesforce, Zendesk, Zip) and downstream data integrity implications

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply. 

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. 

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