Agent Implementation Manager

We are looking for an Agent Implementation Manager to join our Customer Success team at DataSnipper. You will manage the first 90 days of a customer's journey on our agent platform, from scoping and building their first agents to driving adoption in real audit or finance workflows. You will work independently on standard implementations, while partnering with senior CS, Product, or Engineering colleagues when customer complexity, technical risk, or stakeholder sensitivity requires escalation.

This role sits at the intersection of business/workflow transformation and applied AI. You are equal parts trusted advisor, hands-on builder, and change agent. You drive early impact, making sure agents are live, adopted, and delivering value before enabling the CSM to scale value long term.

This is a role for someone who is energized by fast-moving, customer-facing environments, comfortable operating with some ambiguity, and excited to help improve repeatable onboarding playbooks as we scale our agent platform.

Audit and finance are still massively manual, and we are on a mission to change that. DataSnipper is a $1B bootstrapped unicorn with 600,000+ users across 180+ countries, already embedded in the daily workflows of top audit and accounting firms worldwide.

We build software that automates the repetitive, time-consuming work that holds audit and finance teams back. Our platform connects your workflows (in or outside of Excel) to real documents and audit evidence so teams can work faster, with full traceability and confidence.

With AI and Agents at the core of our product vision, we are helping teams move from manual execution to intelligent, automated workflows. We are not just building software. We are transforming how audit gets done. If you want to build something category-defining at scale, this is the place.

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  Manage the first 90 days of onboarding for customers, partnering with the CSM to align stakeholders, define success, and keep implementation moving with pace and accountability

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  Run discovery sessions to understand customer workflows, identify high-value agent use cases, and scope an implementation plan tied to customer goals

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  Build, test, and refine agents directly with customers until they are ready for adoption in real workflows

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  Troubleshoot prompting, accuracy, and common edge-case challenges during deployment, iterating independently where appropriate and knowing when to bring in Product, Engineering, or a senior CS partner

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  Drive adoption through training, office hours, and lightweight success plans that connect agent usage to measurable customer value

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  Monitor early adoption signals, intervene when engagement is lagging, and execute a clean handoff to the ongoing CSM

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  Capture implementation friction, feature gaps, and repeatable learnings to improve onboarding playbooks, agent templates, and future deployments within the CS function

Apply now and let’s explore how you can make an impact at DataSnipper! 🚀