Customer Success Manager (New Markets)

Amsterdamfull-timemid

Customer Success ManagerCustomer

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Quick Summary

Overview

About the role As a Senior Customer Success Manager (New Markets) at DataSnipper, you will be a trusted advisor and strategic partner to large enterprise customers, helping them unlock measurable value with our AI-powered platform.

Key Responsibilities

Own Enterprise Outcomes: Map customer goals to measurable success metrics, guide workflow implementation to deliver ROI, and ensure clear value realization.

Requirements Summary

Required experience: 5+ years of experience in Customer Success, Account Management, Solutions Consulting, or another client-facing role in B2B SaaS, with exposure to deep discovery in new markets and products.

Technical Tools

excelb2bcustomer-successsaas

About the Role

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As a Senior Customer Success Manager (New Markets) at DataSnipper, you will be a trusted advisor and strategic partner to large enterprise customers, helping them unlock measurable value with our AI-powered platform. You will partner with your account team to drive outcomes across the full customer journey, from onboarding through renewal and expansion, while staying deeply curious about customer needs and emerging market trends.

This role is especially suited to someone who thrives in complex, ambiguous environments, enjoys uncovering what’s possible, and partners closely with customers to discover and validate product fit and value realization in new markets. You will bring structure to discovery, translate insights into clear success plans, and feed learnings back into our product and go-to-market teams.

Responsibilities

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What We Offer

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✓Be part of one of the fastest-growing, profitable unicorn scale-ups in the Netherlands with a global impact

✓Equity (Stock Appreciation Rights) to share the company's success and growth

✓Pension plan with a 6% contribution on top of your base salary

✓28 vacation days per year (full-time) to support your work-life balance

✓Hybrid work model with at least 3 days onsite in our dynamic Amsterdam office

✓Daily, freshly prepared lunches by our in-house chef to keep you energized

✓NS business card for easy commuting to the office

✓Access to continuous learning and development initiatives to grow your skills

✓Engage with a vibrant international team spread across five global offices

✓Company-wide events like DataSnipper GO, where global teams come together

✓Access to OpenUp, a mental health and wellness platform supporting your wellbeing

Recruiter Screen (30 minutes, online)
Hiring Manager Interview (30 minutes, online)
Assessment Interview (1 hour, on-site)
Final Interview (30 minutes, online)

At DataSnipper, your expertise will directly shape the future of audit automation while advancing your career in a vibrant, fast-moving environment. If you thrive on innovation and impact — come build the future with us. 🚀

Apply now and let’s explore how you can make an impact at DataSnipper!