Senior UX Designer, HealthSource

HealthSource is the operational backbone of Datavant's release of information business — the product that thousands of internal operations specialists use every day to manage, process, and fulfill medical record requests. When HealthSource works well, our teams can move fast and our customers get accurate, timely records. When it doesn't, the friction shows up immediately and at scale.

We're looking for a Senior UX Designer who is genuinely energized by the complexity of operational workflows — someone who can spend time with our ops teams, understand what slows them down, and turn those insights into designs that make hard work feel easier. This is a high-impact IC role with clear ownership: you'll be the primary designer for HealthSource, working closely with product, engineering, and operations to shape one of our most business-critical products.

• Conduct regular generative and evaluative research with internal operations users — including contextual inquiry, task analysis, and usability testing
• Build a deep understanding of HealthSource workflows: how requests move through the system, where errors occur, and what slows teams down
• Synthesize qualitative and quantitative signals (support ticket patterns, usage data, direct interviews) into clear problem definitions
• Maintain and evolve a living view of the user, their mental models, and the operational context they work in

• Own end-to-end design for HealthSource features — from early concepts through to polished, spec-ready deliverables
• Create detailed interaction designs, flows, and prototypes that handle edge cases and error states, not just the happy path
• Contribute to and enforce consistency within Datavant's design system, identifying components to standardize across products
• Design for efficiency at volume — our ops users process hundreds of requests per day, so every friction point compounds
• Balance short-term iterative improvements with longer-term systemic redesign opportunities

• Partner closely with the HealthSource PM and engineering team throughout the product development cycle
• Work directly with operations managers and specialists to validate designs early and often
• Communicate design rationale clearly to technical and non-technical stakeholders
• Contribute to product strategy conversations — you'll be expected to have a perspective on what problems are worth solving and why
• Coordinate with the broader design team on shared patterns, principles, and critique

• 5+ years of UX design experience, with a portfolio demonstrating strong craft across research, interaction design, and systems thinking
• Demonstrated experience designing for internal tools, ops platforms, or workflow-heavy products — not just consumer experiences
• Fluency in the full research toolkit: when to use what method, how to synthesize findings, and how to bring stakeholders along
• Strong interaction design skills — you think carefully about state, error handling, progressive disclosure, and keyboard/accessibility patterns
• Experience contributing to or working within a design system
• Comfort operating with ambiguity — this role requires you to define problems, not just execute solutions handed to you
• Strong written communication; you can write a clear design brief, decision rationale, or research readout without hand-holding

• Experience in healthcare, health IT, or highly regulated data environments
• Familiarity with release of information, medical records, or similar operational healthcare workflows
• Experience designing for high-frequency task workflows where speed, accuracy, and error recovery are critical
• Comfort working with Figma, Figjam, and basic data tools (Sigma, Looker) to pull usage context

• You've spent meaningful time with ops users — you understand what they do, what frustrates them, and what they're proud of
• You have a clear picture of HealthSource's biggest UX debt and have shared an initial perspective on where to focus
• You've shipped at least one improvement and have designs in review for a second

• You are the recognized design authority on HealthSource — product, eng, and ops trust your judgment
• You've measurably reduced friction in at least one high-volume workflow (tracked through support volume, time-on-task, or error rate)
• You've pushed our design system forward in areas relevant to HealthSource
• You've built a repeatable research cadence that keeps the team grounded in user reality