File Opener

The main responsibilities of a File Opener, to undertake a wide range of tasks, Working as part of the biggest support team in Keoghs. We are a fast paced, hardworking and target driven team.

The file opening team opens around 4000 files per month for all areas of the business and therefore completes work on all types of claims including Motor, Commercial Litigation, EL/PL, and for over 40 clients with individual requirements. 

The role of the file opener will be to liaise via telephone to clients, courts and claimant Solicitors to obtain any necessary information then to open files within various different strict client deadlines. 

The role requires the attention of the individual to identify the urgency of a new instruction, and input the required information into the case management system in order to prepare the file for immediate work by the Fee Earner. The file opening role includes assessing the information you have to determine which division it needs to be allocated to and which team using Specific client Guidance. 

Three competency pay bands to progress through. A great opportunity to develop a vast amount of technical skills and knowledge and a great team for career development.