Systems Administration Associate Analyst

Introduction

\r\nLooking for a rewarding career in the fast-paced technology industry? Look no further! \r\nThe Department of Technology & Information (DTI) is Delaware’s central IT organization committed to providing technology services and collaborative solutions for Delaware while working to improve the lives of Delawareans through advanced technologies that innovate government services.�\r\nEmployment with DTI is an opportunity to work in a collaborative environment that offers opportunities for professional development. DTI employees have the chance to work with 'best in class IT companies' offering our employees experience operating with some of the most talented in their field.\r\nIn addition to recruiting and retaining the best and brightest, DTI acknowledges and values the diversity of our employees. DTI recognizes that fostering a diverse workforce provides remarkable benefits in terms of innovative thinking, increased collection of skills and experiences, greater teamwork, and higher morale.\r\nTo learn more visit DTI’s Website at https://dti.delaware.gov/\r\nDTI offers a robust hybrid work policy for employees whose job duties are conducive to working remotely.\r\n

Summary Statement

The Principal responsibility is to provide highly effective technical support for DTI’s technical infrastructure.� Highly effective means that the services for the assigned assets are provided in a way that is efficient, meets the needs of the customers (both DTI and other state agencies) and customers in compliance with DTI policy and procedures.� The services will be primarily rendered through a combination of personal effort, joint effort with others in the workgroup, and collaboration with other DTI staff, vendors, and customers.� \r\nThe Associate Analyst will report to the System Administration Manager.\r\nThe incumbent is expected to possess modest technical proficiency in at least one of the core Technology Domains and an aptitude for learning in the rest.\r\nThe Technology Domains include the following:\r\n\r\n\r\n\r\n Server Infrastructure, Microsoft Technologies, Linux\r\n VMWare Virtualization�\r\n Database\r\n Project Management\r\n Web Engineering Support and Planning\r\n\r\n\r\n\r\n

Preferred Qualification

Applicants who do not possess the preferred qualification will still be eligible to compete for this position if job requirements are met.\r\n\r\n\r\n\r\n Possess an Associates Degree or higher in Information Technology, Computer Science, or a related field.\r\n\r\n\r\n\r\n

Job Requirements

JOB REQUIREMENTS for the DTI Systems Administration Associate Analyst:\r\nApplicants must have education, training and/or experience demonstrating competence in each of the following areas:\r\n\r\n\r\n Possess a minimum of 1 year of technical experience in one or more of the core technical requirements and related product support in a 24x7 operational environment. Specific technical components and/or skills required for each of the Technology Domains are listed below.\r\n\r\no�� Mid-Range Server Support – Red Hat/Oracle LINUX, Windows Servero�� Middleware Support – SFTP,�WebSphere, WebLogic,�Apache, Tomcat, IIS\r\no�� Web Engineering Support –�CI/CD, Observability, F5, GitOps\r\no�� Configuration Management – Ansible or other configuration management tools, OTelo�� Data Center Support –�1st level technical support to troubleshoot virtual server/software related issues, execute backup/recovery procedures, monitoring\r\n

Conditions of Hire

Criminal background check: A satisfactory fingerprint based criminal background check administered by the Delaware State Police is required as a Condition of Hire.\r\nAll applicants must be legally authorized to work in the United States. DTI participates in the Federal E-Verify system where we will provide the federal government with each Executive Branch new hires Form I-9 information to confirm that you are authorized to work in the U.S.� For more information refer to our Job Seeker Resources web page.\r\nDTI does not provide employment-based sponsorship.\r\n

Benefits

DTI’s Benefits to include:\r\nGroup Health Plan, Dental Plan, Vision Plan, Prescription, Flexible Spending (Health and Dependent Care), Long & Short Term�Disability Insurance, Group Universal Life Insurance, Accident & Critical Illness Insurance, Health Management Programs.\r\n21 paid vacation days, 15 paid sick days, 13 paid holidays, Up to 12 weeks paid Parental Leave.\r\nTuition reimbursement up to $4,000 annually.\r\nState funded learning opportunities, mentor programs and professional development opportunities.\r\nEmployee Assistance Program: Access to support services such as Professional Counseling Services, Legal Services, Financial Services.\r\nEmployer & Employee Funded Pension Plan as well as an Employee Funded Retirement Savings Plan available.\r\n�\r\nTo learn more about the comprehensive benefit package please visit our website at�https://dhr.delaware.gov/benefits/agencies/index.shtml.�\r\n

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.� It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.� For education and training, list name of educational provider, training course titles and summary of course content.�� Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.\r\nOnce you have submitted your application on-line, all future correspondence related to your application will be sent via email.� Please keep your contact information current.� You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at�StateJobs.Delaware.gov.\r\n

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process.�\r\nIndividuals who use TDD may request auxiliary aid or service by calling (800) 232-5470 or by visiting�delawarerelay.com.�\r\nIf you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call (302) 739-5458 or email jobs@delaware.gov.\r\nThe State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.�\r\n

Selection Plan

Ongoing Application Review\r\n