Delivery Dispatcher- Bourne's Energy

Ensures the timely, safe and efficient delivery of petroleum products utilizing a computerized dispatching system. This position effectively communicates with customers, schedules trucks and drivers, and monitors delivery progress to assure a high level of customer satisfaction, and an efficient, profitable operation. 

• Courteously answers the phone, recording customer orders and information, or resolving customer problems. Ensures correct customer information when taking a phone order. Proactively communicates back to customer:
  • If a delivery cannot be made or completed
  • To resolve after hours service requests
• Acts as the primary communication link with all drivers. Monitors all driver’s progress in completing routes and ensures that drivers stay on trace/route.
• Assigns same-day deliveries to the appropriate driver.
• Communicates with Routing Specialist the following: 
  • Exceptions about truck and driver availability for next day or week 
  • Coordination of repairs, maintenance, and inspection of vehicles 
  • Driver manifests 
  • Customer run-outs so that adjustments can be made to account 
  • Returning tickets per route for prior day’s deliveries
  • Reviews with Delivery Manager the following:
    • Driver manifest 
    • All exceptions (off trace, overtime, mis-delivery, accidents, spills, etc.)
• Resolves credit issues (COD customers) by communicating to dispatcher who works with credit to resolve the issue. Relays information back to the driver for appropriate delivery and/or collection.
• Reviews and seeks to improve key metrics (throughput, delivery defects, safety)
• Participates in annual market performance goals.

• Strong communication and interpersonal skills 
• Planning and scheduling skills 
• Ability to work in a team environment 
• Analytical skills 
• Technology/computer skills 
• Ability to hold others accountable 
• A commitment to exceptional customer relations

A high school diploma or equivalent is required.

Two years of experience in a dispatch environment with computerized dispatch technology is preferred. Equipment/Software Used: Computer keyboard, mouse, RAVEN computerized delivery/dispatch system, ADDS E3 system, telephone