Service Technician - LP/Oil Burner Journeyman

Position Summary:
This position offers flexibility in meeting customer demand in our Service Department. We are seeking employees who possess the skills, training, and certification necessary to work in a Service Technician role. The Technician serves as a Dead River Company ambassador by adhering to our Brand Promise, Guarantees and Pledges and our Co-Worker Guarantees and Pledges.

• As an Experienced Journeyman Technician this position performs installations, troubleshooting, efficiency tests, tune-ups, propane tank sets and hook-ups in accordance with applicable codes, safety regulations and Dead River Company policies.
• Eliminates call-backs and reduces liability by ensuring that all work is performed safely and accurately.
• Participates in training programs to gain new skills in order to be most effective in role.
• Promotes image as a trusted advisor through a neat appearance, clean uniform, and timely, safe and courteous service.
• Promotes Dead River company products and services. Advises customers on best options for specific needs.
• Maintains a clean and well-organized vehicle. Ensures that all tools and equipment are in safe operating condition.
• Participates in night and weekend on-call schedule as necessary.
• Performs all job functions according to state and federal regulations and company policy. Reports all accidents, spills, and liability claims.

Performs other work-related duties as assigned.

A high school diploma or equivalent is required. Experience: A minimum of two years of experience is required as a service technician. A minimum of one year of experience is required as a delivery driver.

Certification, Licensing, and Testing:  

• For Service - Appropriate CETP certification and/or state specific Journeyman level oil and/or LP service technician licensing is required, or the ability to obtain this certification and licensing.

• Desire and ability to learn new skills
• Flexibility
• Ability to work independently
• Dependability
• Commitment to exceptional customer service
• Ability to work as part of a team

• The position requires frequent driving, standing, walking, and sitting
• There is occasional to frequent stooping, kneeling, crouching, crawling, climbing
• There is frequent use of the hands/arms to reach, feel, handle, lift or pull
• There is frequent communication involving both talking and listening

Industry related equipment including all types of hand tools, testing equipment, soldering torch, power tools, along with appropriate gauges and meters.

Technicians make decisions regarding the appropriate steps to take in servicing or installing equipment and heating devices and decisions relating to the safe delivery of petroleum delivery. Complex problems or unusual customer related issues are referred to the Service Manager or other appropriate party.

This position regularly interact with customers, other employees (dispatchers, other technicians, drivers, and office personnel) and equipment and parts supply vendors.

Safety considerations relate to safe operation of the service vehicle or delivery truck, wearing appropriate personal protective safety equipment, proper lifting of heavy parts or equipment, and general observation of the surroundings where work is being done. Icy, slippery conditions are a primary concern during winter.

Temperatures may vary from below zero to above 90 degrees, depending on the time of year. Since the job involves working with devices that burn petroleum products, there is some exposure to the product and fumes. The work area ranges from the technician van to commercial and consumer sites that are occasionally cramped with little headroom. 

Technicians move various sized objects weighing from a few ounces to over 100 pounds. When very heavy objects are moved technicians are expected to seek assistance from other employees.