Customer Success Manager - Switzerland

Berlin, Berlin, Cologne, Munichfull-timemid

Customer Success ManagerCustomer

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Quick Summary

Overview

Meet DeepL DeepL is a global AI product and research company focused on building secure, intelligent solutions to complex business problems. Over 200,000 business customers and millions of individuals across 228 global markets today trust DeepL's Language AI platform for human-like translation,…

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DeepL is a global AI product and research company focused on building secure, intelligent solutions to complex business problems. Over 200,000 business customers and millions of individuals across 228 global markets today trust DeepL's Language AI platform for human-like translation, improved writing and real-time voice translation.
Founded in 2017 by CEO Jaroslaw “Jarek” Kutylowski, DeepL now has over 1,000 passionate employees and is supported by world-renowned investors including Benchmark, IVP, and Index Ventures.

Our goal is to become the global leader in trusted, intelligent AI technology, building products that drive better communication, foster connections, and create a meaningful impact. To achieve this, we need talented people like you to join our journey. If you’re ready to shape the future of AI and grow your career in a fast-moving, purpose-driven environment, DeepL is your next destination.

What sets us apart is our blend of cutting-edge AI technology, meaningful work, and a culture where people truly thrive. We’re a team of innovators, researchers, and creators driven by a shared purpose to unlock human potential by making work simpler, smarter, and more connected.

When we share what it’s like to work at DeepL, the reactions are overwhelmingly positive. This might be because of our technology that helps millions of people and businesses communicate and work better every day, or because of the trust, curiosity, and care that shape our culture.

What we know for sure is this: being part of DeepL means joining a team dedicated to innovation, growth, and well-being. Discover more about life at DeepL onLinkedIn,Instagram, and our Blog.

DeepL is redefining how the world communicates, and our DACH Customer Success team is at the heart of that mission. We now are looking for a strategic, technical, and multilingual Customer Success Manager to support our growing expansion into the Swiss market.

Based in Germany but focused on Switzerland, you will manage a high-impact portfolio of 20–25 Corporate accounts. This isn’t a high-volume "churn and burn" role; it’s a high-touch position where you will navigate the complexities of the Swiss public and private sectors, acting as a bridge between DeepL’s world-class AI and our customers' global ambitions.

Responsibilities

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Support a portfolio of 20 - 25 key customers for the Swiss market.
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Drive strategic value by leading deep-dive business reviews that translate data into narratives, proving to C-suite stakeholders that DeepL is a critical driver of their ROI.
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You’ll own the first impression, architecting onboarding paths that align our technology with the customer's specific business goals from day one.
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Empower customers to integrate DeepL deeply into their workflows, guiding them on API usage and advanced product features to make our solution indispensable.
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Partner closely with Account Executives and the wider GTM team to identify expansion opportunities and ensure our Swiss footprint continues to grow.
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Understand the unique nuances of the Swiss market, you’ll position yourself as a consultant rather than a vendor, ensuring long-term retention and advocacy.
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Achieve quarterly adoption, retention and advocacy targets while tracking customer details and next steps.

You are fluent in German and English. If you can also navigate a conversation in French or Italian, you’ll have a distinct advantage in the Swiss market.
Experience working in a Customer Success role previously, ideally within a scaling SaaS organisation.
Proven track record of not just retaining customers, but turning them into vocal advocates for your brand.
Experience with APIs and a comfort level in working with customers who integrate our solutions into their own products.
Ability to thrive in a scale-up environment, demonstrating strategic thinking and tactical execution.

What We Offer

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✓Diverse and internationally distributed team: joining our team means becoming part of a large, global community with people of more than 90 nationalities. We're more than just colleagues; we're a group of professionals with a shared mission to connect diverse cultures. Our global presence is growing–we've doubled in size nearly every year, with our employees based in the UK, Germany, the Netherlands, Poland, the US, and Japan, and we continue to expand our network.

✓Open communication, regular feedback: as a language-focused company, we value the importance of clear, honest communication. We value smooth collaboration, direct and actionable feedback, and believe that leading with empathy and growth mindset makes us better together.

✓Hybrid work, flexible hours: we offer a hybrid work schedule, with team members coming into the office twice a week. This allows you to engage directly with your team and experience the unique energy of our workspace, while still enjoying the flexibility and comfort of working from home. With flexible working hours and trust in your productivity, we are in sync with your team’s general locations and time zones to foster effective and seamless collaboration.

✓Regular in-person team events: we bond over vibrant events that are as unique as our team, from local team and business unit gatherings, to new-joiner onboardings, to company-wide events that bring us all together–literally.

✓Monthly full-day hacking sessions: every month, we have Hack Fridays, where you can spend your time diving into a project you're passionate about and get the opportunity to work with other teams–we value your initiatives, impact, and creativity.

✓30 days of annual leave: we value your peace of mind. With 30 days off (excluding public holidays) and access to mental health resources, we make sure you're as strong mentally as you are professionally.

✓Competitive benefits: just as our team spans the globe, so does our benefits package. We've crafted it to reflect the diversity of our team and tailored it to align with your unique location, to ensure you feel supported every step of the way.

You are welcome at DeepL for who you are - we appreciate authenticity here. Our product is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all succeed, contribute, and think forward! So bring us your personal experience, your perspectives, and your background. It’s in our diversity that we will find the power to break down language barriers in the world.