Renewals Manager

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  Be a licensing expert and understand all the owned assets within a given account

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  Strong understand of complex software quoting

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  Understanding of Annual Recurring Revenue (ARR), Annual Contract Value (ACV), and Total Contract Value (TCV) Revenue Models

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  Work with professional services, technical support and regional sales team to ensure smooth onboarding of new customers

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  Work closely with customer on renewal during the Customer Journey for optimal retention.

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  Direct relationship with sales teams to drive expansions

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  Review client requests with technical support, product management and regional sales team and escalate as necessary

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  Identify at-risk accounts, and take appropriate action and/or escalate as needed

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  Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders

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  Proactively start the procurement / renewal process three months prior to the renewal date to ensure on-time renewals

• BA/BS preferred or equivalent experience

• 4+ years of experience in a similar role as a Customer Success Manager, Helpdesk Manager, Support Engineer, Professional Services Consultant or Sales Engineer

• Knowledge in privilege access management and cybersecurity best practices

• Experience with other Privilege Access Service solutions such as CyberArk, BeyondTrust, Thycotic, etc. is a big plus

• Comfortability interfacing directly with complex, multi-divisional, multi-geographical clients, preferably at the director level

• Ability to understand high level technical aspects of the product, provide business and technical solutions to help customers optimize use of solution

• Competency with Salesforce and Customer Success Management platforms

• Ability to multi-task, problem solve, and work cross-functionally in a dynamic environment

• Excellent verbal and written communication skills

• Spirited - We bring energy and passion to everything we do

• Trust - We act with integrity and deliver on our commitments

• Respect - We listen, value different perspectives, and work as one team

• Ownership - We take initiative and follow through

• Nimble - We adapt quickly in a fast-changing environment

• Global - We embrace diverse people and ideas to drive better outcomes

We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie.

We take care of our employees. We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays.

Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.