Hotel Housekeeping Manager

Do you want to be part of a growing company with the ability to make a difference? Consider joining the DelMonte Hotel Group, a reputable, family owned business headquartered in Rochester, NY. As an industry leader, DelMonte Hotel Group develops, owns and operates award-winning properties across multiple states including New York, Ohio, Rhode Island, Pennsylvania, and Tennessee. We are currently seeking experienced and driven candidates just like you to serve as a Housekeeping Manager.

We are looking for a Housekeeping Manager to join our hotel operations team. The Housekeeping Manager is responsible for overseeing hotel housekeeping, laundry, and food and beverage functions while ensuring safe, efficient operations and excellent guest service.

This role is responsible for assigning housekeeping associates their daily work, inspecting rooms, halls, lobbies, laundry areas, and public spaces for cleanliness, and ensuring corrections are made to meet prescribed standards. The Housekeeping Manager also inspects rooms and equipment to determine repair or replacement needs and partners with management to address deficiencies.

Additional responsibilities include ensuring the efficient and safe operation of housekeeping, laundry, food and beverage, and meeting room areas; coordinating meeting room set up and tear down; maintaining effective communication through logs, daily standup meetings, and monthly department meetings; investigating guest complaints; and taking corrective action to improve service.

The Housekeeping Manager maintains department standards and compliance by ensuring Safety Data Sheets are current, food quality and sanitation standards are followed, Lost and Found is properly managed, and administrative tasks are completed, including supply inventory, department budgeting, payroll processing, room occupancy forecasting, service trend monitoring, accounting, and purchasing functions. This position also directly supervises associates, including interviewing, hiring, training, planning work, appraising performance, recognizing performance, addressing concerns, and resolving problems.

Successful candidates will have one to three years of related experience and/or training; an Associate degree or equivalent from a two-year college or technical school; or an equivalent combination of education and experience. Basic computer knowledge, including Outlook, Microsoft Excel, and Microsoft Word, is preferred.

The ideal candidate will be organized, detail-oriented, service-focused, and able to lead a team in a fast-paced hotel environment while demonstrating sound judgment, strong communication, professionalism, and a commitment to safety, cleanliness, and guest satisfaction.