Pncpl Customer Success Mgr

United StatesRemotemid

Other

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Quick Summary

Overview

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose.

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As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress.

Deltek’s award winning Support Services team provides best-in-class assistance to Deltek’s customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!

Responsibilities

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As a Customer Success Manager at Deltek, you will manage a portfolio of 50–100 SaaS customers, serving as their primary point of contact throughout the customer lifecycle. This is a hybrid role supporting customers across two of Deltek’s flagship government contracting solutions — Costpoint, our intelligent ERP for government contracting, aerospace, and defense, and GovWin IQ, our market intelligence platform for finding and winning government contracts. By engaging proactively and consistently, you’ll drive customer loyalty, demonstrate ongoing product value, and directly contribute to renewals, expansions, and customer advocacy. This role carries a quota for renewals and expansions with variable compensation eligibility, including President’s Club.

Key Responsibilities

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Serve as the single point of contact for a portfolio of SaaS customers, managing the full customer lifecycle from onboarding through renewal
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Develop trusted advisor relationships with customers, closely aligning with their business goals and strategies
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Conduct value-based business reviews with customers to demonstrate ROI, communicate best practices, and monitor customer health
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Partner with the Renewal and Growth specialist to influence renewal outcomes and support a seamless renewal process
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Uncover expansion and add-on opportunities within your account portfolio to drive incremental growth
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Raise awareness of product upgrades and Deltek news while handling day-to-day customer inquiries
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Proactively identify risks to retention and implement strategies to mitigate churn
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Attend in-person events and customer meetings to deepen relationships and drive engagement
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Track and report on key customer health metrics using CRM tools to inform engagement priorities

Requirements

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Experience with CRM platforms such as Salesforce or Gainsight
Familiarity with Deltek Costpoint, GovWin IQ, or other government contracting software
Background in government contracting, aerospace, or defense industries
Demonstrated ability to influence renewal outcomes and identify expansion opportunities
Experience with customer health scoring and data-driven account management

Certain roles may have additional privacy, security and compliance requirements to the extent they support Costpoint GCCM or similar product offerings.

What We Offer

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The U.S. On-Target-Earnings (OTE) for this position is $92,005.00-$120,000.00. This range is subject to change as Deltek takes a number of factors into consideration when determining individual base pay, such as location, job-related knowledge, skills and experience. Certain roles are eligible for additional rewards, including incentive compensation and equity.

Benefits and perks listed here may vary depending on the nature of employment with Deltek. Employees have access to healthcare benefits, a 401(k) plan and company match, paid vacation time and holidays, well-living programs, short-term and long-term disability coverage, basic life insurance and tuition reimbursement.

Deltek, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Deltek, Inc., utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for Deltek is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website by clicking the logo below. E-Verify® is a registered trademark of the United States Department of Homeland Security.

Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (“Personal Data”) to administer and evaluate your application. We are the “controller” of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this
Candidate Privacy Notice
Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.

Important: Protect Yourself from Recruitment Scams
Bad actors or scammers may try to impersonate Deltek and send fake job offers to people. Messages from Deltek about employment opportunities will be from an @deltek.com account or Enterprise@trm.brassring.com, never from free services like Gmail or Yahoo. Please look carefully at the email address that provides any job offer, as some fake accounts are created to look like a legitimate domain name or email address. We will also never ask you to pay money at any point in the hiring process, whether for training, equipment, background checks, or anything else. If you receive a suspicious offer claiming to be from Deltek, do not share personal or financial information. Report any suspicious communication to Secure@deltek.com and consider reporting it to law enforcement.