Second Line Support Engineer (Dentons Business Services EMEA)

Poland·WarsawFull-timemid

Customer SupportSupport Engineer

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Key Responsibilities

00–24:00, with the flexibility to work from home or office.

Technical Tools

Customer SupportSupport Engineer

~1 min read

Advanced understanding of IT principles, including hardware, software, networking, security, virtualization, cloud computing, and mobile devices.
Proficient in troubleshooting Windows 11, Active Directory, Azure Active Directory (Entra ID), Outlook/Exchange Online, VPN technologies, Azure Virtual Desktop (AVD), virtual machine solutions, and remote support tools.
Experience supporting Microsoft 365 services such as Teams, SharePoint Online, and OneDrive.
Basic awareness of Microsoft Intune and Azure environments is advantageous.
PowerShell scripting and Windows Server Administration are desirable skills.
Experience working with applications used by legal firms, including time capture, document comparison, and legal information systems.
Knowledge of PC hardware setup and configuration, including printers and wireless devices.

Excellent spoken and written English skills (desired C1/C2 level).
High level of empathy, professionalism, and diplomacy.
Strong team-working skills with a positive, “can-do” attitude.
Good organizational and prioritization skills.
High attention to detail.
Task and resolution-oriented mindset.
Willingness to develop further and grow within the IT industry.
Minimum of 1–2 years of experience in a corporate IT environment, such as Help Desk, Service Desk, or Desktop Support.

Microsoft certifications such as MS-900: Microsoft 365 Fundamentals, AZ-900: Microsoft Azure Fundamentals, and MD-102: Endpoint Administrator Associate.
Familiarity with ITIL principles and service management practices.