Lodging Reservations Coordinator – Remote

United States·AtlantaRemotemid

Hospitality & TourismReservations Coordinator

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Overview

Position Overview We are seeking organized, customer-focused individuals to assist clients with lodging research, reservation planning, and accommodation-related needs.

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Hospitality & TourismReservations Coordinator

We are seeking organized, customer-focused individuals to assist clients with lodging research, reservation planning, and accommodation-related needs. The Lodging Reservations Coordinator helps clients explore hotels, resorts, and other accommodation options while providing attentive service throughout the reservation process.

This role is a good fit for someone who enjoys researching destinations, comparing options, communicating with clients, and keeping important details organized. Training and access to reservation resources are provided.

Research hotels, resorts, and lodging options according to client preferences, dates, and budgets

Assist clients in comparing available accommodations and reservation options

Coordinate lodging reservations and related booking details

Review reservation information for accuracy and completeness

Communicate confirmations, updates, and important information to clients

Assist with changes or questions related to existing reservations

Maintain organized records of client preferences and booking details

Utilize online reservation platforms and industry resources

Research property amenities, locations, and available services

Provide professional and responsive client support throughout the planning process

Follow established booking procedures and documentation requirements

Strong written and verbal communication skills

Customer-service-oriented approach

Excellent organization and attention to detail

Comfortable researching and comparing options online

Ability to manage multiple client requests and follow up consistently

Comfortable working independently in a remote environment

Basic computer and internet proficiency

Willingness to learn reservation systems and booking procedures

Previous customer service, hospitality, reservations, or administrative experience is helpful but not required

Must be 18 years of age or older

Reliable computer and internet access

Fully remote environment
Flexible scheduling
Training and ongoing educational resources
Access to reservation and planning tools
Supplier and destination resources
Support for learning booking procedures and industry systems
Ability to develop knowledge across hotels, resorts, accommodations, and vacation experiences