Payments Operations Analyst

About DEUNA 🧡

DEUNA is a rapidly growing startup revolutionizing global commerce with ATHIA, our AI-powered orchestration and payments platform that helps large enterprises boost approval rates, reduce costs, and unlock new revenue. Built by the team behind DEUNA—the fastest-growing Commerce OS in Latin America—ATHIA combines payment intelligence, checkout optimization, and data orchestration in one powerful solution.

With deep integrations across 300+ PSPs and alternative payment methods, and over 20% of Mexico’s digital economy running through our platform, we simplify global payments through a single integration and centralized reconciliation.

We are a rapidly growing startup expanding into the U.S. to meet the urgent needs of large retailers, marketplaces, airlines, and QSRs. Join us to shape the future of payments! 🚀

Visit https://www.deuna.com/ to learn more about us!

We are looking for a detail-oriented and analytical Payments Operations Analyst to join our team. This role will be responsible for monitoring, managing, and resolving payment-related incidents to ensure operational continuity and an excellent payment experience for our customers and partners.

The ideal candidate will act as a key coordination point between Operations, Product, Engineering, Support, and external payment partners, driving incident resolution, operational visibility, and continuous process improvement across the payments ecosystem.

 

→2+ years of experience in Operations, Support, Incident Management, or similar roles, preferably within fintech, payments, or financial services.

→Advanced English proficiency required (minimum B2–C1 level).

→Basic understanding of payment flows, including authorizations, captures, settlements, declines, and reconciliations.

→Strong analytical and problem-solving skills with the ability to identify root causes.

→Experience using tools such as Jira, Slack, Zendesk, or similar operational platforms.

→Ability to manage multiple priorities in a fast-paced environment.

→Strong organizational skills and attention to detail.

→Excellent written and verbal communication skills.

→Comfortable working cross-functionally with technical and non-technical teams.

What will you find when you join DEUNA?

- A multicultural team distributed throughout LATAM

- Dynamism, agility and constant innovation

- Being part of a high-impact solution for an entire region

- The best tools and technology to operate

- Being part of the startup culture.

- We are in full expansion!

Benefits:

Vacations and additional PTO 🏝️

Remote work from anywhere 💻

Economic support for health insurance, internet and cell phone line📱🌐

We all own DEUNA, we offer stock options 💸

Learning and development platform 📚

Multidisciplinary, diverse and dynamic team 🧡

Growth and career path 🚀

Be part of a dynamic team that's creating the next generation payments platform.

Join us at DEUNA!