Business Analyst Microsoft Dynamics 365 CE

We are looking for a Business Analyst with 2–4 years of experience in business analysis and software implementation projects. Experience with Microsoft Dynamics 365 CE/CRM is highly preferred. The candidate should have strong requirements management, documentation, project coordination, and stakeholder communication skills.

· Gather, analyze, validate, and document business and functional requirements.

· Work closely with business stakeholders, project managers, developers, QA, and other project teams.

· Prepare and maintain BRDs, FRDs, user stories, acceptance criteria, process flows, meeting minutes, and other business analysis documentation.

· Manage and prioritize requirements and backlog items using Azure DevOps, Jira, or similar project management tools.

· Participate in Agile/Scrum and Waterfall project activities, including sprint planning, backlog refinement, daily stand-ups, reviews, retrospectives, and project status meetings.

· Support project planning, requirement tracking, dependency management, issue resolution, and delivery coordination.

· Coordinate and oversee project communications, ensuring timely communication of project updates, requirements, decisions, risks, issues, and action items.

· Maintain project documentation, meeting minutes, action items, requirement traceability, and project trackers.

· Support UAT, test planning, defect clarification, and solution validation.

· Translate business requirements into clear functional specifications for technical teams.

· Coordinate with cross-functional teams to ensure requirements are understood and delivered as expected.

· Identify gaps, risks, and process improvement opportunities and communicate them to relevant stakeholders.

· Assist project managers with status reporting, stakeholder updates, and tracking project deliverables.

· 2–4 years of experience as a Business Analyst.

· Strong business analysis and requirements management skills.

· Experience with Azure DevOps, Jira, or other project/task management tools.

· Good understanding of Agile/Scrum and Waterfall methodologies.

· Strong experience in business analysis and project documentation.

· Proficiency in Microsoft Office Suite, particularly:

•  Microsoft Word – BRDs, FRDs, requirement documents, meeting minutes, and other project documentation.
•  Microsoft Excel – requirement trackers, data analysis, project trackers, reports, and maintaining project-related data.
• Microsoft PowerPoint – presentations, project updates, demos, and stakeholder communication.
• Microsoft Outlook/Teams – stakeholder communication, meetings, collaboration, and project coordination.

· Strong stakeholder management, communication, coordination, and presentation skills.

· Experience coordinating project communications and working with cross-functional teams.

· Good understanding of SDLC, testing, UAT, and software implementation processes.

· Experience with Microsoft Dynamics 365 CE / CRM.

· Understanding of D365 CE modules such as Sales, Customer Service, or Field Service.

· Exposure to Microsoft Power Platform and Dataverse.

· Experience working on CRM implementation or integration projects.