Sales & Operations Analyst

Provide administrative and operational support directly to a sales team to assist in achieving sales targets. Collaborate with the sales team to ensure the timely and accurate processing of sales-related tasks. Coordinate activities between the sales representatives, customers, and various internal departments. Support the successful implementation of new accounts and ongoing account service to customers. Handle a wide variety of sales support activities as a result of full understanding of sales process and operational knowledge. Function as a go-to resource and provide assistance to team members. Monitor, and coordinate inventory status reports and proactively approach supply shortages, stock outs, and communicate accordingly cross functional management team.

• →Collaborate with demand, supply and production planners on inventory availability for customer orders
• →Develop action plans to resolve excess and “stranded” inventory levels working closely with sales, finance, and other planning teams to mitigate financial impacts
• →Analyze and prevent aging inventory of finished goods
• →Prepare and document all quote, proposal, submission, or contract information as directed in designated system, ensuring information is properly updated to reflect all account activity
• →Perform required follow ups to ensure timely completion of quotes and delivery of proposals
• →Remarket renewals, contact customers, create renewal proposals, and handle other renewal activities in coordination with sales
• →Complete all necessary paperwork, ensuring proper signatures, and provide completed paperwork to appropriate group within established timeframes
• →Maintain organized records of leads, sales activities, customer interactions (inbound or outbound), and communications in designated system, ensuring information is accurate, comprehensive, and up to date
• →Liaise with other departments or escalate to supervisor to address customer concerns and ensure effective problem resolution
• →Create sales reports (customer inquiries, sales trends, customer complaints, delivery or service problems, reasons for product returns, etc.), forecasts, and performance analyses for the sales team
• →Maintain updated knowledge of the company's products and services to address customer inquiries effectively
• →Coordinate activities with the sales organization, facilitating the sales planning process to achieve agreed upon business goals.
• →Develop demand plans for various segments of the business
• →Provide accurate forecasts that maximize customer satisfaction, meet sales goals, and allow for cost-effective distribution. Actively and clearly communicate with the sales team and strategic accounts to validate current forecast and report any deviations. Provide forecasts of anticipated demand for new and/or proposed new products, working with sales and marketing as appropriate
• →Support team with management of forecasting tools and financial systems
• →Recommend procedures, work instructions, and metrics. Use a collaborative approach to obtain buy-in on forecasts and demand plans
• →Produce and/or develop reporting as required by business
• →Track and reconcile metrics versus established target

The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required.

• Undergraduate degree or equivalent combination of education and practical work experience
• 2 to 5 years related experience

• Proficient knowledge of and skill with Microsoft Office Suite and company computer systems
• Understanding of production capacities, constraints, and cost/service trade-offs
• Skill in analytical thinking and problem solving
• Able to communicate clearly and effectively, both verbally and in writing, for a diverse range of internal and external audiences
• Able to elicit cooperation from variety of sources, including management, production planning, quality teams, logistics, procurement, etc.
• Able to handle challenging or conflict situations with tact and professionalism
• Able to prioritize and meet deadlines
• Able to manage multiple various projects with sense of urgency
• Able to work collaboratively with employees in a variety of departments
• Able to organize time, energy, and resources effectively to achieve goals (organizational skills)
• Able to consider both strategic and practical implications for proposed course of action
• Must be able to read, write and speak English

An Equal Opportunity Employer including Disabled/Veterans