Dhpace6d ago

Department Coordinator

Columbia Momid

Other

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Quick Summary

Key Responsibilities

High School diploma or equivalent. Must have excellent communication skills and focused on customer service. Must have good time management skills, be organized, and have the ability to multi-task.

Requirements Summary

High School diploma or equivalent. Must have excellent communication skills and focused on customer service. Must have goo

Technical Tools

Other

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100^th anniversary in business.

Overhead Door Company of Central Missouri™, a DH Pace Company, Inc., is seeking to hire a Department Coordinator in our Columbia, MO office who will effectively coordinate field employees. This individual will ensure that our services will meet or exceed the customer’s satisfaction. If you have experience dispatching or scheduling, this role might appeal to you!

Primary job functions:

Scheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing
Continually ensure technicians’ schedules are cleared of completed job tickets and that open job tickets are in correct technicians’ schedules for materials ordered, billing and voided tickets
Run, review and manage department reports to ensure department is meeting customer expectations and commitments.
Assist with billing paperwork and meeting customer billing document requirements
Create and maintain service tickets to ensure service dates are met.
Work with estimating team to provide service quotes when required.
Provide assistance to field techs with technical/mechanical troubleshooting/problem solving
Provide accurate work orders and picking lists to the warehouse for inventory pulling
Other responsibilities as assigned

Requirements

~1 min read

High School diploma or equivalent.
Must have excellent communication skills and focused on customer service.
Must have good time management skills, be organized, and have the ability to multi-task.
Experience using Microsoft Office Suite (preferred)
Experience in the door industry (preferred)
Experience in a dispatch or other high volume administration field is a plus but not required.

Our benefit offerings include:

Medical, dental, and vision options: Available on the 1^st day of the month following your start date!
Paid time off plan: 13 days accrued annually during your 1^st year; 16 days accrued during your 2^nd year!
Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
Floating Holidays: Up to 2 floating holidays per year
Competitive compensation: Including annual performance evaluations!
401k retirement plan: Including an employer match!
Company paid: Life insurance, short-term disability, & long-term disability
and more!

Successful completion of references, employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)