Business Analyst

Expect more. Connect more. Be more at Diebold Nixdorf.  Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

About the role:

The Greece Retail Software team is looking for a Business Analyst to join our Professional Services team in Athens. You will collaborate with global retail clients to enhance in-store experiences using innovative POS solutions.

Our technology supports modern retail concepts such as cashless checkouts, digital payments, and self-service stores. You’ll work in an international, dynamic environment with opportunities for collaboration and growth.

As a global leader in retail software, we continuously invest in and develop innovative solutions using cutting-edge technologies. Our portfolio includes POS, kiosk, and data modeling solutions for leading retailers worldwide. Looking ahead, we are actively expanding our cloud-based products and services to further enhance and future-proof our customer offerings.

Join a team that combines startup agility with the strength of a global leader, where your contribution matters and your career can thrive.

Location: Hybrid - 3 times per week in Office required.

• Integrate certified Diebold Nixdorf hardware with software solutions (e.g., Probase, Vynamic Cash) 
• Investigate, troubleshoot, and resolve technical issues 
• Coordinate with central teams to escalate and manage defect tickets 
• Create and deliver standard installation packages for project deployments 
• Customize and implement VCO and VSS-based solutions 
• Support pre-sales activities and collaborate with the sales team 
• Track and report progress to line management 
• Provide business analysis support within assigned functional areas 
• Contribute to system design and implementation, including requirements, configuration, testing, and deployment 
• Maintain clear communication with stakeholders throughout project phases 
• Deliver assigned development tasks in line with the agreed release plan and sprint timelines 
• Analyse and clarify functional and technical specifications for development activities 
• Estimate effort and timelines for assigned tasks, contributing to overall project planning and cost estimation 
• Proactively communicate progress, risks, and changes with the team and relevant stakeholders 
• Develop, customise, and integrate software components of moderate to high complexity, following architectural standards and technical guidelines 
• Collaborate effectively within a software development team, maintaining a strong customer focus and delivering high-quality solutions

Must have

• Diploma or equivalent relevant work experience 
• 2–4 years of experience in Business Analysis and/or development (Java, C++) 
• Strong English communication skills (written and spoken) 
• Greek language
• Hands-on experience with Windows (7/10) and Linux operating systems 
• Experience with incident management processes 
• Knowledge of Windows scripting 
• Familiarity with Atlassian tools (Confluence, Jira, Bitbucket)

 Nice to have

• DN VCO, VSS based solution (customization, configuration, installation)
• DN Solutions like Vynamic Cash, Probase Store
• DN Cash Management systems
• Italian OR Spanish language skills are considered an advantage

#LI-Hybrid #LI-PM1