Project Coordinator – Implementation Services

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.
 

This is a hybrid role, and the office is based in Milton Keynes.

Project Coordinator - Implementation Services sets up and installs technical systems, applications or processes related to Retail Self-Checkout and other equipment / application implementation and operation. Tests and troubleshoots functionality of installed systems, identifying and documenting technical issues and ensuring their appropriate escalation and resolution. May work with clients on-site or remotely to provide installation assistance. Provides complete professional service support, including the identification and development of solutions, systems, applications and processes to meet client needs and expectations.

• Supports PM in the delivery of large projects.
• Supports / leads on day to day implementations for customers.
• Semi-independently leads small customer implementations and projects.
• Supports other analysts on large client implementations.
• Engages with Sales team to build customer offerings.
• Assembles total solution offerings, statements of work and other requirements necessary to fulfill sales proposals.
• Reviews customer requests against requirement specifications.
• Works with customers to develop an implementation project plan, including schedule, responsibilities, deliverables and terms of acceptance.
• Review of previous nights works.
• Update of relevant tracking / Risk / Issues and Process documentation.
• Attend daily/weekly calls with customer and record and track minutes.
• Act as a gatekeeper for project queries.
• Manage the stock process for project delivery.
• Ensures that all project team members understand DN policies, standards and procedures.
• Provides clients with regular implementation updates.
• Follows defined processes and provides feedback to team leadership on process status.
• Tests, troubleshoots and documents specific customer issues.
• Escalates complex issues according to the defined escalation process.
• Delivers customer-facing training on technical systems, applications and processes.

• Diploma or equivalent work experience required.
• Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Implementation and Transformation.
• Good business English skills (Written and spoken).

We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

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