Client Services Manager

Digible is a privately owned and operated digital marketing company founded in 2017 with a mission to bring cutting-edge solutions to the multifamily industry. We offer a full suite of digital services, alongside Fiona, our predictive analytics platform—the first of its kind.

At Digible, we take pride in our collaborative, transparent, and authentic culture. Since 2021, we’ve been recognized as a Top Workplace in Colorado and secured the #8 spot in the Best Places to Work Multifamily rankings. From our hiring process to our All Hands meetings and Town Halls, our values are at the core of everything we do.

We believe diversity fuels innovation, and we strive to create an inclusive environment where everyone can bring their authentic selves to work. If you're ready to do the best work of your career, we’d love to have you on the team!

• Authenticity - The commitment to be steadfast and genuine with our actions and communication toward everyone we touch.
• Curiosity - The belief that a deep and fundamental curiosity (the "why") in our work is vital to company innovation and evolution.
• Focus - The collective will to remain completely devoted and ultimately accountable to our deliverables.
• Humility - The recognition and daily practice that "we" is always greater than "I".
• Happiness - The decision to prioritize passion and love for what we do above everything else.

Digible, Inc. is looking for a Client Services Manager to join our team!

The Client Services Manager is responsible for leading, growing, and developing a high-performing team of client service professionals, driving process innovation and strategy, while ensuring every client receives the best-in-class experience that upholds our Digible standards. 

• Thrive on building and leading high-performing teams through mentorship, structure, and accountability
• Are data-driven and enjoy managing KPIs that drive performance, efficiency and growth
• Excel at problem-solving, navigating complex client dynamics, and maintaining composure under pressure
• Embrace process improvement and love designing scalable, efficient strategies that support rapid growth 
• Can balance client work with bigger-picture thinking to support department and company-wide initiatives
• Are a team player and naturally think “we” instead of “I”
• Enjoy data analysis and diving into the weeds when needed, while knowing when to zoom out for strategic impact
• Are a highly organized individual and pride yourself on keeping track of small details
• Lead with curiosity, humility, and authenticity, modeling the values that make Digible unique
• Have an insatiable appetite for learning and self-improvement and are striving to be the best version of yourself

• →Lead, coach and develop a team of 6-8 account managers and coordinators focused on delivering high-quality client service
• →Coach and mentor team members, fostering a culture of collaboration, accountability and continuous improvement
• →Foster a culture of accountability, collaboration, and professional growth through ongoing feedback, mentorship, and 1:1s 
• →Oversee team operations and manage to key performance metrics
• →Partner cross-departmentally with internal teams to align account strategies and deliver performance excellence 
• →Lead quarterly department initiatives that advance operational efficiency, client outcomes, or service innovation.
• →Work selflessly with other departments to provide the best client experiences
• →Develop and implement scalable workflows and playbooks to enhance efficiency and ensure a consistent client experience across the department.

• Team efficiency & scalability (accts/fte & rev/fte)
• Team happiness scores, performance, and collaboration
• Client revenue growth & retention rate   
• Process adoption and operational improvements
• Cross-departmental collaboration and goal achievement

• 4+ years of relevant experience in a customer facing role
• 2+ years of digital agency experience
• 1+ years of leading high performing teams
• Multifamily/Senior Living/Student Housing Experience a strong plus
• You should have superb communication skills, the ability to learn quickly, a growth mindset, and a values-driven personality.

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times