Project Manager

• Build and maintain detailed project plans across internal teams and external partners and customers 

• Ensure alignment on milestones, timelines, owners, and deliverables  

• Track progress against plan and ensure all actions have clear ownership and due dates  

• Maintain a single, integrated view of program status across all parties  

• Manage pilot lifecycle, including planning, kickoff, execution, and closeout 

• Support post-pilot follow-up by tracking outcomes, capturing learnings, and coordinating next steps 

• Establish and manage meeting cadence across stakeholders  

• Facilitate working sessions, capture notes, action items, and follow-ups  

• Ensure questions are resolved and decisions are documented  

• Reinforce accountability across all participants  

• Identify and track risks, delays, and sequencing conflicts across parties  

• Surface issues early and clearly communicate impacts to leadership  

• Drive mitigation planning and ensure actions are tracked to resolution  

• Escalate when external constraints impact critical path or revenue timelines  

• Ensure external timelines align with internal commercial and delivery milestones  

• Identify gaps in ownership or unclear expectations and drive clarity  

• Coordinate across Product, Sales, Operations, and external stakeholders  

• Maintain alignment across multiple parallel workstreams 

• Manage program-related logistics, including:  

• NDAs and documentation  

• Facility visits and coordination  

• Conference and partner meeting logistics  

• Ensure all required documentation is completed and tracked  

• Maintain organized records of program materials and communications   

• 3–7 years in program management, project management, operations, or similar roles  

• Strong program planning skills, including building integrated project plans, dependency mapping, and critical path management 

• Experience driving execution in ambiguous, fast-paced environments with competing priorities 

• Experience leading cross-functional technical initiatives across hardware, partner integrations, and dashboard reporting is a plus  

• Experience in SaaS, retail, or multi-party ecosystem environments is a plus 

Skills 

• Strong project and program management discipline  

• Excellent organizational and follow-through capabilities  

• Clear and concise communication (written and verbal)  

• Ability to manage multiple stakeholders and priorities simultaneously  

• Strong attention to detail and ability to track complex dependencies  

• Thrives in ambiguity