Content Management Team Lead

Description

The Content Management Team Lead is responsible for leading and developing Digitain’s product knowledge ecosystem, with a primary focus on technical product documentation, user manuals, and operational guides rather than marketing content. 

The role ensures that all product-related manuals, usage instructions, release notes, and operational documentation are accurate, structured, up-to-date, and easily accessible through a centralized knowledgebase system. 

This position is focused on building a scalable documentation framework that supports product usability, operational clarity, and internal/external stakeholder understanding of how products function and are used. 

Working closely with Product Development, IT, and other cross-functional teams, the role ensures that all product documentation reflects actual system behavior and changes, especially during releases and hot-fixes. 

Responsibilities

• Develop and implement a structured, AI-enabled strategy for product documentation and knowledgebase management

• Own and standardize product manuals, user guides, and operational documentation

• Ensure all documentation reflects real product functionality

• Design and improve documentation workflows, version control, and update processes

• Automate documentation and release note generation with IT and Product teams

• Manage Release and Hot-Fix technical documentation processes

• Maintain and improve a centralized, structured, and searchable knowledgebase

• Coordinate timely updates of manuals with Product Development teams 

• Oversee translation and localization of technical documentation

• Analyze usage data and improve documentation accessibility and quality

• Define and enforce documentation standards, templates, and governance rules

• Monitor KPIs and prepare regular reports on documentation performance

• Lead continuous improvement initiatives for knowledge management processes

• Plan tasks, prioritize workload, and ensure quality and deadlines are met

• Conduct team alignment meetings and support cross-functional coordination

Requirements

• Master’s degree in Philology, Linguistics, Journalism, International Relations, Marketing, Management, or related fields

• 4+ years of professional experience, including at least 2 years in a managerial role

• Strong understanding of technical documentation, product manuals, or knowledgebase systems

• Experience working with structured documentation and cross-functional product teams

• Languages: Armenian, English, Russian (mandatory)

• Proficiency in MS Office, Jira, and WordPress

• Experience with documentation systems, knowledge management tools, or CMS platforms is an advantage

• Strong leadership, communication, and organizational skills

• Ability to manage multiple priorities and ensure accuracy under tight deadlines

• Strong analytical thinking and attention to detail

• High adaptability to evolving product and technical environments

• Initiative-driven mindset with problem-solving and continuous improvement focus