Program Manager

At Digital Forms, we partner with organizations to navigate digital transformation—turning complex business problems into pragmatic, scalable solutions. Our cross‑functional teams design and deliver enterprise systems, mobile and web applications, data platforms, and high‑impact integrations that create measurable value.

We’re hiring a Program Manager (Client Partner track) to own outcomes across multiple initiatives for a strategic client (or two large programs). You will be the senior, trusted point of contact—balancing delivery excellence with commercial growth. You’ll orchestrate multi‑team execution, shape roadmaps, and expand the relationship through thoughtful upsell and cross‑sell that solve real business needs.

This is a hands‑on leadership role for someone who thrives at the intersection of delivery, strategy, and account growth.

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  Own Program Outcomes
  Take full accountability for multi-workstream programs—delivery, quality, budget, and timelines. When things wobble, you stabilize them.

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  Act as the Client’s Trusted Partner
  Build executive-level relationships (Director / VP / C-suite). Lead steering committees, QBRs, and serve as the primary escalation point.

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  Lead Escalations & Recovery
  Step into difficult situations, de-escalate tension, establish facts, and drive credible recovery plans—without drama or over-promising.

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  Governance, Not Theater
  Set up clear cadences, KPIs, RAID, and decision logs. Ensure status reflects reality—not “green by storytelling.”

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  Delivery Leadership at Scale
  Coordinate PMs, Tech Leads, and Designers across squads. Unblock dependencies, enforce priorities, and keep teams focused on outcomes.

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  Commercial & Scope Control
  Shape SOWs and change requests, protect scope and margin, and make trade-offs explicit to clients and teams.

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  Translate Strategy into Execution
  Turn business goals into delivery roadmaps and prioritized portfolios with measurable impact.

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  Executive Communication
  Produce concise, decision-oriented updates and run senior-level meetings with clarity and authority.

• Senior delivery experience
  8+ years in program / delivery / engagement management for digital products or platforms with Western clients (UK, US, DACH, Nordics).

• Escalation credibility
  Proven experience leading high-stakes delivery escalations with VP/C-level stakeholders.

• Scale & complexity
  Managed multi-team, high-value programs or portfolios end-to-end (budgets, dependencies, risk).

• Executive presence
  Calm, structured, and credible under pressure; able to brief a CTO/CFO in 5 minutes or lead a half-day steering committee.

• Commercial competence
  Hands-on experience with SOWs, scope negotiation, and change requests; understands delivery economics.

• Methods & rigor
  Strong governance mindset; experienced with Agile/Lean delivery at scale and delivery tooling (e.g., Jira, Confluence).

• Fluent English (C1/C2)
  Confident working across time zones, cultures, and communication styles.

• Deep Western exposure
  Lived and worked in an English-speaking or Western European country for 12+ months.

• Consulting / agency background
  Especially in nearshore or remote delivery models.

• Technical literacy
  Familiarity with cloud platforms (AWS/Azure/GCP), data, and modern product engineering.

• Certifications
  PSM/PSPO, PMP, PRINCE2, SAFe (useful, not required).