Dijital Team Pty Ltd6d ago

Support & Operations Specialist

Colombo,ColomboRemoteFull Timemid

OperationsOtherOperations SpecialistSupport

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Quick Summary

Overview

About the Role:This role supports the day-to-day operation of the service desk by improving ticket flow, onboarding readiness, and alignment between support, sales, and accounts.

Technical Tools

networking

About the Role:

This role supports the day-to-day operation of the service desk by improving ticket flow, onboarding readiness, and alignment between support, sales, and accounts. It is a hands-on technical support role with responsibility across dispatch, onboarding, compliance, and pre/post-sales support. The objective is to increase efficiency, reduce escalation, improve onboarding consistency, and remove operational bottlenecks across the business.

Client Background:

Our client is an Australian-based Managed Services Provider (MSP) delivering high-quality IT support and cloud solutions to a diverse client base.

The core focus of this role is owning operational flow end-to-end, not just supporting tasks. Key priorities are:

Ticket Dispatch & Flow Ownership
Ensure tickets are correctly prioritised, assigned to the right skill level (L1/L2/L3), actively followed up, and driven to resolution within SLA—reducing noise and unnecessary escalation.

Onboarding Readiness & Compliance
Prepare client environments before deployment, check security, configuration, and standard stack alignment, and ensure onboarding is completed consistently and within defined timelines.

Operational Coordination Across Teams
Act as a bridge between support, onboarding, sales, and accounts—keeping visibility across work in progress and removing operational bottlenecks.

Process Discipline & Documentation
Maintain accurate documentation, support standardised workflows, and contribute to compliance checks and environment reviews (e.g., SMB1001-style alignment).

Reducing Dependency on Senior Staff
Take ownership of recurring operational and technical-prep tasks so leadership can focus on higher-level strategy rather than day-to-day follow-ups.

• Strong Level 2/3 technical experience

• Solid understanding of:

Microsoft 365

Endpoint management (Intune)

Basic networking concepts

• Ability to priorities and coordinate work effectively

• Strong documentation and process discipline

• Clear communication across technical and non-technical areas

Location & Eligibility

Where is the job

Worldwide

Fully remote, anywhere in the world

Who can apply

Same as job location

Listing Details

Posted: April 30, 2026
First seen: April 30, 2026
Last seen: May 5, 2026

Posting Health

Days active: 6
Repost count: 0
Trust Level: 46%
Scored at: May 6, 2026

Signal breakdown

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Dijital Team Pty Ltd

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Dijital Team provides offshoring solutions for IT businesses, enabling them to build dedicated teams in Sri Lanka, promoting enhanced profitability and access to skilled resources.

Employees

125

Founded

2023

Domain

Jobs

External application · ~5 min on Dijital Team Pty Ltd's site

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