System Support Associate

• Company Overview: PrismHR is the leading payroll, benefits, and HR software for Human Resource Outsourcing (HRO) organizations, including Professional Employer Organizations (PEOs) and Administrative Service Organizations (ASOs). Powering more than 80,000+ companies, 2.5 million worksite employees, and $85 billion in payroll processed annually, PrismHR provides a complete, integrated HR solution that supports the full hire-to-retire lifecycle and a range of customer resources (SEEDS sales and marketing program, PrismHR LIVE Conference, and ongoing learning opportunities).

• Position Title: System Support Associate

• Position Summary: Responsible for implementing, modifying, and maintaining Electronic Data Interchange (EDI) file feeds that support critical healthcare data exchanges. Requires hands-on technical expertise, solid understanding of U.S. healthcare EDI standards, and strict adherence to HIPAA. Works as part of a technical team to integrate secure data feeds, ensure data integrity, and support ongoing system operations.

• Essential Duties & Responsibilities:

• Implement, configure, and modify EDI file feeds to support business and operational needs.

• Develop, maintain, and support EDI integrations using programming languages.

• Create, manage, and support secure data transfer connections using SFTP (Secure File Transfer Protocol).

• Gather specifications from clients, carriers, and vendors and deliver solutions that meet requirements.

• Ensure compliance with HIPAA regulations and U.S. healthcare industry standards when managing sensitive patient data.

• Collaborate with internal technical teams, business stakeholders, and external partners on data exchange requirements.

• Participate in testing, validation, and deployment of new or modified EDI feeds.

• Maintain technical documentation, process flows, and support procedures.

• Support audits and compliance reviews by providing technical documentation and system insight.

• Regular on-site attendance is an essential job function due to the need for secure access, collaboration on sensitive technical matters, operational meetings, and hands-on involvement.

• Marginal Functions:

• Build, maintain, and promote relationships with team members and peers across disciplines to ensure effective coordination of communications and services.

• Attend webinars and training to stay current on best practices.

• Complete projects and other duties as assigned by supervisor.

• Knowledge, Skills & Abilities:

• Strong proficiency in C#, Java, Python, and SQL for developing and maintaining EDI integrations.

• Hands-on experience configuring, managing, and troubleshooting SFTP connections.

• Solid understanding of U.S. healthcare and benefits administration, including FSA, HSA, COBRA, 401(k), 403(b), Roth, and related benefit programs.

• Working knowledge of HIPAA compliance, data privacy, and security standards within the U.S. healthcare industry.

• Required Education & Experience:

• Bachelor’s degree preferred in computer science, information technology, or related field, or equivalent combination of experience, skills, and education (including non-traditional degree programs, certifications, or job training).

• Two (2) to Five (5) years of demonstrated experience implementing and supporting EDI, carrier, and vendor file feeds.

• Experience working in a multi-state environment or with a Professional Employer Organization (PEO) preferred.

• Proficiency with Microsoft Office (Outlook, Teams, Excel, Word, PowerPoint) and ability to learn other applications as needed.

• Physical, Mental & Communication Demands:

• Physical: Sedentary work with extended sitting; frequent use of hands for keyboard and mouse; occasional movement in office and to meetings or conferences; visual acuity to read screens and printed materials; minimal lifting of documents; domestic travel up to 25%.

• Mental: Sustained concentration and analytical thinking; independent judgment and timely decision-making; high attention to detail; problem-solving for complex client implementation and customer issues; multitasking and stress management in customer-facing situations.

• Communication: Strong interpersonal skills; cultural sensitivity; clear written communication for requirements and documentation; verbal communication to explain technical concepts and provide recommendations; regular use of virtual communication tools and presentation skills for remote and in-person audiences.

• Benefits:

• Health insurance: medical, dental, and vision coverage.

• Retirement plan: 401(k) with company match.

• Paid time off: PTO, holidays, parental leave, and sick leave as required by applicable state law.

• Other benefits: life insurance, short-term disability, long-term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.

 

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