Sr. Quantitative CX Researcher (x,f,m)

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Ready to shape how millions of customers experience banking? DKB serves more than 5 million retail customers alongside a diverse range of business clients, from complex financing to digital payment and liquidity solutions. At DKB Code Factory, we make sure we “design the right thing before designing the thing right”. 

As our Senior Quantitative CX Researcher, you’ll build and own our quantitative CX measurement capability - designing frameworks, running analyses, and turning numbers into decisions. Your insights will directly influence strategy, products, and interactions. 

• →Build and own CX measurement frameworks (e.g. CSAT, NPS, CES, journey-level KPIs), including setting up new measurement areas from scratch. 
• →Design survey instruments and analysis plans to a high methodological standard.
• →Conduct quantitative analyses (driver analysis, segmentation, conjoint, Kano, using R).
• →Design and evaluate A/B experiments across products, journeys, and campaigns to measure effectiveness and behavioral impact.
• →Triangulate quantitative findings with behavioral data and qualitative evidence to build coherent, well-grounded insights.
• →Translate research into clear, actionable recommendations for product, design, marketing, and business stakeholders.
• →Mentor researchers and raise the methodological bar across the team.
• →Collaborate closely with product management, UX/UI design, marketing, and sales.

• Quantitative depth: You bring strong expertise in statistics, survey methodology, and experimental design. You’re comfortable with driver analysis, segmentation, and multivariate methods - and you use R as your primary analysis tool.
• Research experience: 5+ years in CX/UX Research, Customer Insights, or a related field, with full end-to-end ownership of quantitative research projects.
• Measurement mindset: You’ve built or significantly shaped CX/UX measurement systems - not just used existing ones.
• Impact orientation: You don’t stop at the insight. You translate findings into recommendations, support implementation, and track whether it worked.
• Stakeholder fluency: You present complex findings clearly, facilitate workshops, and align diverse stakeholders - in both German and English.
• Product awareness: You understand the product lifecycle and collaborate naturally with cross-functional teams.
• You are passionate about your work, but also know how to enjoy your free time!