Sr. Designer - CX Strategic Discovery (x,f,m)

Germany·Berlinsenior

OtherDesigner

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Quick Summary

Key Responsibilities

[ Lead end-to-end discovery for priority topics: frame problems, define hypotheses, design research plans, and deliver decision-grade artifacts (prototypes, journeys, service blueprints, pitch decks).

Requirements Summary

[ Minimum 5 years of professional product visual design experience with demonstrable discovery and prototyping work. Strong portfolio showing case studies of discovery-led work, prototypes, journeys,

Technical Tools

OtherDesigner

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The Senior Designer — CX Strategic Discovery turns ambiguous product ideas and complex customer problems into clear, testable product directions that enable better, earlier decisions across DKB. In this unique role you will lead early-stage discovery work, create decision-grade prototypes and artifacts, and influence Go/No-Go and MVP decisions that accelerate value for millions of customers.

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Responsibilities

~1 min read

→Lead end-to-end discovery for priority topics: frame problems, define hypotheses, design research plans, and deliver decision-grade artifacts (prototypes, journeys, service blueprints, pitch decks).
→Produce high-quality Figma prototypes and presentation materials that make abstract ideas visible and testable for stakeholders.
→Run and co-facilitate workshops, co-creation sessions, and synthesis activities to align product, research, engineering, and business stakeholders.
→Translate discovery findings into concise, actionable next-step recommendations (Go/No-Go, MVP scope, roadmap options) and support handover to Product and Tech.
→Contribute to and iterate the CX Strategic Discovery playbook: build templates, examples, and pragmatic guidance that teams can reuse.
→Mentor peers and collaborate with the Discovery Team Lead and Design Chapter to raise discovery standards and scale capability across locations.
→Surface trade-offs across customer value, business goals, and technical constraints to support confident stakeholder decisions.

Have the feeling you don’t match every single requirement? Don’t worry! We encourage you to apply anyways, even if your qualifications do not align perfectly. You might still be just the right candidate for us!

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From morning Daily to afterwork drink, team spirit is essential to us. The heart of our togetherness is that we truly are connected with each other: We not only share fun & laughter, but also honest opinions - because that's how we grow: We exchange ideas, give support in our personal development, and celebrate success together! Besides our great community, we also offer numerous other benefits...

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Requirements

~1 min read

Minimum 5 years of professional product visual design experience with demonstrable discovery and prototyping work.
Strong portfolio showing case studies of discovery-led work, prototypes, journeys, and decision-grade artifacts.
Proficiency with Figma (and FigJam), Miro, and common prototyping and workshop facilitation tools and methods.
Demonstrated experience running workshops, framing hypotheses, synthesising research, and converting findings into clear recommendations.
Experience working cross-functionally with product managers, researchers, and engineers; able to balance user needs, business goals, and technical constraints.
Comfortable working in regulated or complex environments is a plus (financial services experience beneficial).
Fluency in English and German (B2+).
You're passionate about your work, but also know how to enjoy your free time!