Operations Manager

We're recruiting an Operations Manager for one of our clients, a hospitality group based in Muscat, Oman. About Our Client Our client is a well-known hospitality group based in Muscat, Oman, known for delivering high-quality dining experiences and exceptional service standards. The organization operates with a strong focus on culinary excellence, guest satisfaction, and innovation, offering a diverse range of concepts that cater to both local and international audiences. Key Responsibilities: Strategy, Planning & Execution Lead strategy and planning, and ensure consistent and timely execution across all stores Ensure consistency in the execution of all standards, policies, and procedures Develop, standardize, and continuously improve SOP frameworks Ensure strict adherence to operational, food safety, hygiene, and service standards Manage franchise-franchisor communication and ensure compliance with franchisor requirements Drive continuous improvement in operational systems, audits, quality controls, and digital initiatives Operations Management Manage end-to-end daily operations Maintain operational readiness always during business hours Ensure proper billing, prevent revenue leakage, and maintain transaction accuracy Ensure all equipment, machines, and assets are properly maintained Report operational issues to management Team Management Plan, recruit, and select staff in coordination with HR and Management Train, lead, and motivate employees to ensure team performance and minimize staff turnover Conduct performance reviews, identify training needs, and initiate development programs Handle employee grievances and maintain workplace harmony Quality Assurance & Customer Experience Maintain a warm, welcoming, and hospitable culture Ensure consistency in product quality, presentation, portion sizes, and service standards Handle customer complaints efficiently and with the highest level of attention Ensure customer online feedback is monitored Inventory Management Monitor inventory control, ordering patterns, par levels, and stock accuracy Reduce waste and variances, and ensure proper stock rotation Manage vendor performance and ensure procurement costs efficiencies Compliance, Hygiene & Safety Ensure compliance with local municipality, food safety, and regulatory requirements Implement proper SOPs and checklists for cleanliness, pest control, safety checks (equipment, fire, gas, and electrical), and risk management Maintain audit readiness and implement corrective action plans Sales & Profitability Achieve monthly and annual sales targets Monitor daily sales reports and cash handling Implement strategies to increase average bill value through upselling, combo offers, and promotional campaigns Monitor profit margins, optimize resource utilization, and control operational costs Prepare daily, weekly, and monthly reports and share them with Management Requirements Bachelor’s degree in Hotel Management, Hospitality, or Business Administration Minimum 10+ years of experience in multi-unit operations management Solid understanding of business financials, digital platforms, hospitality standards, food safety requirements, customer service excellence, and industry best practices Proficiency in POS systems, inventory management platforms, and operational reporting tools Strong leadership, team management, and customer-focused mindset Strong focus on quality, consistency, standards, and a high level of planning and execution Fluency in both Arabic and English is preferred. Benefits Competitive Salary Employee Benefits as per the Oman Labor Law