Senior Sales Enablement Specialist (Post Sale), In-Store

The Sales Enablement team, under the In-Store Strategy & Operations organization, enables the productivity of our sales and go-to-market organizations through alignment with capital OKRs and a 360-degree enablement strategy that encompasses activation across process, product, skill, GTM strategy and tooling. Through partnerships with Sales, Product, Marketing, and Operations, we design and deliver critical enablement programs that activate the business to drive sales performance and contribute to DoorDash’s overall success.

As a Senior Associate, you will support the end-to-end enablement strategy for our In-Store line of business. Your role will focus on equipping post-sales teams with the messaging, training, resources, and processes they need to drive performance and consistency across the customer journey.

You will partner closely with Customer Success, Product Marketing, Systems, and Strategy & Operations to identify skill gaps, refine positioning, improve sales plays, and translate strategic priorities into actionable enablement programs. This includes developing onboarding materials, reinforcing product knowledge, supporting launch readiness, and driving adoption of best practices across the team.

Your primary focus is enabling frontline teams to be more effective — improving ramp speed, increasing win rates, boosting customer retention metrics , and driving expansion and upsell performance. You will act as a bridge between frontline teams and cross-functional partners — gathering insights from the field, identifying friction points in messaging or process, and turning them into clear training, documentation, and playbooks that help teams work smarter, faster, and more confidently.

This is a highly execution-oriented role with strong impact: your work will directly influence productivity, revenue outcomes, and the overall quality of customer engagement within the In-Store business.

• You enjoy supporting sales and post-sales teams by improving the way they work — helping them operate more efficiently, confidently, and consistently.

• You are energized by enabling In-Store sellers and Customer Success teams with the right messaging, training, and best practices to drive stronger performance.

• You’re passionate about documenting processes, building clear guidance, and creating enablement materials that improve clarity, quality, and consistency across the funnel.

• You thrive in cross-functional environments and enjoy partnering with Sales, Product, RevOps, and Training to translate strategy into actionable plays for the field.

• You are excited to gather feedback from frontline teams, identify friction points, and turn insights into scalable playbooks, frameworks, and training programs.

• You take pride in reinforcing high standards of execution, helping teams improve deal quality, positioning, and customer engagement.

• You want to contribute to a culture of performance excellence by ensuring the In-Store team is aligned, prepared, and equipped to win.

• You enjoy supporting continuous learning and skill development that improves ramp speed, win rates, and long-term revenue growth.

• 2–4+ years of experience in sales enablement, sales operations, customer success, or a related go-to-market support function.
• Experience working with sales systems such as Salesforce, Gong, Outreach, or related workflow tools.
• Ability to translate system requirements and feedback into clear documentation, processes, and training content.
• Experience supporting sales or post-sales teams, ideally in a fast-paced environment.
• Strong project coordination skills with the ability to handle multiple workstreams simultaneously.
• Excellent written and verbal communication skills, especially in explaining systems, processes, or technical concepts.
• A detail-oriented, process-driven mindset with a passion for scalable workflow design.
• Comfort working cross-functionally with Sales, Product, Sales Ops, and RevOps teams.