Analyst, eCommerce Operations

Job Description:

Our global marketing team champions the voice of the customer and serves as ambassadors of the brand through exemplary direct marketing campaigns. We facilitate seamless collaboration across the company, acting as the bridge that connects various teams. In partnership with our product and sales teams, we drive business growth and add strategic value, uniting the business through a diverse array of initiatives.  Our team strives to attract, engage, and retain subscribers through innovative strategies and campaigns. We are committed to exercise a voracious appetite to improve the ways we work and our creative output.

The QA Analyst will carry out a variety of functions that ensure the proper collection of customer data to support key customer lifecycle activities such as billing, price increases, and customer communications.  This position is responsible for testing customer facing promotions created for the Wall Street Journal, Barron’s, Marketwatch, and IBD subscriptions.  This position is responsible for supporting all front end web page development by creating test cases and performing user acceptance testing on all new functionality. 

• Work with key marketing stakeholders and business analysts during requirement analysis
• Execute functional, integration, and end-to-end testing across web, desktop, and enterprise applications
• Validate user interfaces, business logic, and backend data
• Create and manage a test framework for validating the customer experience during and post subscription process
• Create and maintain clear and concise documentation around test plans, test results, schedules, milestones and deliverables
• Work with cross-functional development team to understand how they are building out functionality and the systems that are impacted
• Design positive and negative test cases for validating the customer experience prior to each technical release
• Support each technical release and perform validation on the functionality - pre and post release
• Prepare and deliver reports and recommendations that address existing and potential areas of improvement within the QA process
• Effectively communicate quality issues and recommendations to improve quality to Program Director and stakeholders
• Utilize AI-powered testing tools to enhance test generation and test execution automation
  

• 2-4 years of ecommerce operations experience 
• Knowledge of the ecommerce, direct to consumer space
• Experience in test case creation, execution, and documentation
• Project management skills to adequately plan testing around key release dates
• Strong technical skills
• Attention to detail and proficient quality assurance abilities
• Quick problem solving skills to address roadblocks and production issues
• Detail Orientation
• Strong written and oral communications needed
• Knowledge of technical infrastructure, technology testing and databases
• Experience with Agile, SQL, API testing tools